I'm prett y pissed off!
SO, I was right. That Ms-I'll-Come-Whenever-I-Want-And-You'll-Be Grateful-For-It SC (http://www.customerssuck.com/board/s...d.php?t=110687) from a little while ago really did complain about me. Said I was 'a little rude' to her. So the manager is threatening to me make watch more customer service video. NOOOOOO
I think the problem is...I'm not a good enough actor. I always smile at the customer and am polite but sometimes they don't see it becuz they're too tired, or oblivious or drunk or all three. Also, this:
What Happens If I'm Too Smiley:
Me: *smiley* Thank you for Checking in, here's your room keys.
SC: Can I get a late checkout at 2pm?
Me: *smiles* Sorry, the latest checkout is at 1 pm.
SC: *argues*
Me: *Smiles* Sorry
SC: *argues*
Me: *Smiles* Sorry
SC: *argues*
Me: *Smiles* Sorry
SC: *argues*
Me: *Smiles* Sorry
SC: *argues*
Me: Sorry
SC: *argues*
Me: * Sorry
SC: *finally gives up and goes away*
Me: Next please?
New SC: *Annoyed expression cuz s/he had to wait so long* Hmph! Give your best room and it better not be facing the highway!
ANd so on.
What Happens When I'm NOT Smiley But Polite
Me: Thank you for checking in, here're your room keys.
Custy: Can I get a late checkout at 2 pm?
Me: No, sorry, the latest is 1 pm.
Custy: Ok! *leaves*
Me: Next please?
Other Custy: Checking in?
See the diffrence? One has to be tough or else these people will walk all over you. Which one is better, having one person mad or multiple?
I guess I'm just a very serious person. Serious about work, that is, and people think that I'm unfriendly. Does anyone else have this problem?
SO, I was right. That Ms-I'll-Come-Whenever-I-Want-And-You'll-Be Grateful-For-It SC (http://www.customerssuck.com/board/s...d.php?t=110687) from a little while ago really did complain about me. Said I was 'a little rude' to her. So the manager is threatening to me make watch more customer service video. NOOOOOO
I think the problem is...I'm not a good enough actor. I always smile at the customer and am polite but sometimes they don't see it becuz they're too tired, or oblivious or drunk or all three. Also, this:
What Happens If I'm Too Smiley:
Me: *smiley* Thank you for Checking in, here's your room keys.
SC: Can I get a late checkout at 2pm?
Me: *smiles* Sorry, the latest checkout is at 1 pm.
SC: *argues*
Me: *Smiles* Sorry
SC: *argues*
Me: *Smiles* Sorry
SC: *argues*
Me: *Smiles* Sorry
SC: *argues*
Me: *Smiles* Sorry
SC: *argues*
Me: Sorry
SC: *argues*
Me: * Sorry
SC: *finally gives up and goes away*
Me: Next please?
New SC: *Annoyed expression cuz s/he had to wait so long* Hmph! Give your best room and it better not be facing the highway!
ANd so on.
What Happens When I'm NOT Smiley But Polite
Me: Thank you for checking in, here're your room keys.
Custy: Can I get a late checkout at 2 pm?
Me: No, sorry, the latest is 1 pm.
Custy: Ok! *leaves*
Me: Next please?
Other Custy: Checking in?
See the diffrence? One has to be tough or else these people will walk all over you. Which one is better, having one person mad or multiple?
I guess I'm just a very serious person. Serious about work, that is, and people think that I'm unfriendly. Does anyone else have this problem?
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