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So late last evening, I got a call at the front desk from the hallway phone. It was a guest reporting a smokey smell "like burning paper" on the 4th floor hallway. I immediately sent Security and Maintenance to check it out.
A minute later the guest called back saying they'd found a trash can in our vending room on fire. I updated Security with the info. The guest came downstairs with his family and headed out.
Turns out, someone had lit a paper on fire and threw it in our trashcan in our 4th floor vending area.
Fortunately they were able to catch it and put it out before the fire alarms went off. We would have had to evacuate the resort in that instance. We had a wedding, a corporate event, a birthday, and a family reunion all going on at the same time, so that would have been a disaster of a night had it gotten that far. Since the one guest took the time to track down where the smoke was coming from and reported it to us bought us the time to put it out ourselves and prevent that, he got a free night on us.
Seriously, who the fuck tries to light a trashcan in a resort on fire like that?!?!
Bonus: Young pyro
Two nights ago girl about 10 years old or so wandered into my lobby carrying a decent-sized piece of smoldering driftwood and started to head down the guest hallway. I immediately made her leave it outside and grabbed a water bottle to extinguish it. She came in from the parking area. The beach with our bonfires was on the other side of the building, so at some point she already wandered through the resort carrying that thing once. Where the hell are your parents, kid?!?!
A minute later the guest called back saying they'd found a trash can in our vending room on fire. I updated Security with the info. The guest came downstairs with his family and headed out.
Turns out, someone had lit a paper on fire and threw it in our trashcan in our 4th floor vending area.
Fortunately they were able to catch it and put it out before the fire alarms went off. We would have had to evacuate the resort in that instance. We had a wedding, a corporate event, a birthday, and a family reunion all going on at the same time, so that would have been a disaster of a night had it gotten that far. Since the one guest took the time to track down where the smoke was coming from and reported it to us bought us the time to put it out ourselves and prevent that, he got a free night on us.
Seriously, who the fuck tries to light a trashcan in a resort on fire like that?!?!
Bonus: Young pyro
Two nights ago girl about 10 years old or so wandered into my lobby carrying a decent-sized piece of smoldering driftwood and started to head down the guest hallway. I immediately made her leave it outside and grabbed a water bottle to extinguish it. She came in from the parking area. The beach with our bonfires was on the other side of the building, so at some point she already wandered through the resort carrying that thing once. Where the hell are your parents, kid?!?!
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