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In their infinite wisdom, our corporate office decided to launch a veritable assload of new programs and services, at the same time cutting our staff and hours in half. Brilliant.
So one fine morning, I am parked at Drop Off with a queue which is blowing up as I watch it. I'm on the phone with an insurance company trying to get a vacation override (because God Forbid the policy holder do it themselves) and while on hold I am attempting to run refills for a nice little old man who has been waiting patiently at the window for about ten minutes. There's a line at register and the phones are ringing nonstop. The production queue is about 10 pages and everyone is up to their tits in drugs.
The cashier comes up to me, holding a script bag and a reluctant expression. "This guy wants you to rerun this, he says it's too expensive."
I glance at the label: "It's already been run through his primary."
Cashier: "I know, but he wants you to try the other ones (state discount cards and coupon programs) to get a lower price."
I look behind me. The pharmacist in on the phone. So is the production girl. The bench is littered with pill bottles and scripts. I sigh.
Me: "I can do it, but he's going to have to wait. I have a guy at my window and an insurance company on the phone so he's got to give me at least fifteen minutes."
Cashier walks back to the guy and I hear him talking.
Customer turns on me and shouts from the register: "WHY DO I HAVE TO WAIT 15 MINUTES?!?!?!"
I lose it, turn around and shout back: "BECAUSE I'M BUSY!!!!" I wave the phone I'm holding like a pom pom, point at the guy at my window and gesture in general to the rest of the pharmacy. One more word buddy and I will be coming for your throat like Cujo. I. Have officially. Fucking. HAD IT.
The guy scurries away. The guy who was in line behind him is laughing, and comes over to me once he's picked up his own scripts.
Him: "That was awesome! God I've always wanted to do that."
Me: "When I win the lottery, I'll buy your drugs for the rest of your life."
We high five and go about our day.
One week later, Mr. Impatience comes back in and gets the same cashier. He is so nice and polite it's almost diabetic. I can only hope that the naked, foaming fury in my eyes convinced him to change his ways.
So one fine morning, I am parked at Drop Off with a queue which is blowing up as I watch it. I'm on the phone with an insurance company trying to get a vacation override (because God Forbid the policy holder do it themselves) and while on hold I am attempting to run refills for a nice little old man who has been waiting patiently at the window for about ten minutes. There's a line at register and the phones are ringing nonstop. The production queue is about 10 pages and everyone is up to their tits in drugs.
The cashier comes up to me, holding a script bag and a reluctant expression. "This guy wants you to rerun this, he says it's too expensive."
I glance at the label: "It's already been run through his primary."
Cashier: "I know, but he wants you to try the other ones (state discount cards and coupon programs) to get a lower price."
I look behind me. The pharmacist in on the phone. So is the production girl. The bench is littered with pill bottles and scripts. I sigh.
Me: "I can do it, but he's going to have to wait. I have a guy at my window and an insurance company on the phone so he's got to give me at least fifteen minutes."
Cashier walks back to the guy and I hear him talking.
Customer turns on me and shouts from the register: "WHY DO I HAVE TO WAIT 15 MINUTES?!?!?!"
I lose it, turn around and shout back: "BECAUSE I'M BUSY!!!!" I wave the phone I'm holding like a pom pom, point at the guy at my window and gesture in general to the rest of the pharmacy. One more word buddy and I will be coming for your throat like Cujo. I. Have officially. Fucking. HAD IT.
The guy scurries away. The guy who was in line behind him is laughing, and comes over to me once he's picked up his own scripts.
Him: "That was awesome! God I've always wanted to do that."
Me: "When I win the lottery, I'll buy your drugs for the rest of your life."
We high five and go about our day.
One week later, Mr. Impatience comes back in and gets the same cashier. He is so nice and polite it's almost diabetic. I can only hope that the naked, foaming fury in my eyes convinced him to change his ways.
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