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selfsighting b/c I felt ripped off D:
  #1  
Old 07-11-2015, 08:08 AM
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HotelMinion HotelMinion is offline
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Angry selfsighting b/c I felt ripped off D:

This is sort of a self sighting I guess...after looking online. Lots of people have been thru what I went thru and they were equally as angry, so...I guess it wasn't that big a deal.
Ok, so, I locked myself out of my car. I've been driving for about 15 years now, and I've only done it once before, about 10 years ago. Didn't call a locksmith back then, but I had to walk 8 miles in 90 degree weather because I had locked my phone in there too...yeah, it was like walking across the Sahara. Anyway, I vowed I'd never do that again. And I haven't until...
Yeah. I did it again oops.
This time I called a locksmith because I didn't want to have to break my window, because my car is my baby and I didn't want any harm to it. I know that people use coat hangers to unlock it, but I didn't know how and was afraid I'd damage my door or something. Best to leave it to the professional right?
>.<
So luckily I had my phone with me and was able to call directory for them. (Another fee.) Long story short, they were later than they said they'd be, and they charged me more than they said they would. I was pretty pissed off, to tell the truth. It cost me around $175, for 5 minutes of work. Now, if they said that it would be that much or given me a ballpark, I would've been less angry. But no, they had to jack up the price by 300%.
I guess I just have to chalk this up to a learning experience. By the way, I didn't scream or curse at him, but I did call his company (I made sure to point the blame at the COMPANY) robbers. He still looked unhappy, and acted like I took a knife to him. I felt ashamed later but really? $175 for 5 min of work??? Really???
We charge that for 22 hours.
And my car's door feels weird.
ALso I know that some give an extra key to someone in case of emergencies and my friend did have one but...he claimed he didn't even tho I'm sure he did! Some friend.
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Old 07-11-2015, 10:07 AM
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Might not do any good, but then it might. File a complaint against the company with the Better Business Bureau.
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Old 07-11-2015, 12:36 PM
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That does seem pretty absurd to charge for so little work.

  #4  
Old 07-11-2015, 01:10 PM
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That does seem like a lot of money for an unlock. Were you in a remote area? Because if they had to drive out a ways that's the only way I can see justifying that charge. I know around here, locksmiths charge around $60-75 for car unlocks in town.
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Old 07-11-2015, 03:11 PM
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I have AAA on my cellphone plan for a few buck a month and they'll come out for free a couple times a year. It seems like you did get charged an awful lot.
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Old 07-11-2015, 03:36 PM
Yfandes Yfandes is offline
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How on earth can they justify quoting one price and then charging another? (provided of course that the job wasn't more difficult than expected - and it sounds like it wasn't). This is also where a bad review on social media is totally justified.

I recently managed to lock BOTH sets of keys in my truck (don't ask).
Happily I have AAA so they came out, and I'm so glad they did instead of trying myself - apparently on my Frontier, if you try to use a slim jim you can trigger the side air bags! He used these little blow up things to crack the door a bit and push the unlock button on the door on the other side, took about 20 minutes. I didn't mind because I was glad I didn't hurt my baby.

Went out and made a spare spare key that will never leave the keybox except in emergencies.

  #7  
Old 07-11-2015, 04:40 PM
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Quote:
Quoth HotelMinion View Post
I know that people use coat hangers to unlock it, but I didn't know how and was afraid I'd damage my door or something.
Straighten the (wire) coat-hanger, form a small hook in one end, slide the hooked end past the rubber strip in the top of the door, catch the button on the inside of the door and *click*, the door is open. If your car has some kind of anti-theft function, (mine will disconnect the buttons on the inside if I press the remote twice) you are lost. Then a locksmith will have to pick the manual lock to unlock a door.

  #8  
Old 07-11-2015, 06:49 PM
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The roofers at my parents company were so notorious for locking themselves out of their work vans (and sometimes personal vehicles) that we bought a Slim Jim. We tried to have spare keys, but this was more "all-purpose." Then one of us would have to drive out with it and make sure to bring it back to the office. Still cheaper than a professional, and these weren't nice new vans which needed to be babied. I thought it was fun. Anyways, I know that's not helpful for your situation.

Like others said, totally not cool to quote one price and then change it without a reason! And not a little amount, but you said 300%?! That's crazy. I may not have had that amount available on my credit card.
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  #9  
Old 07-11-2015, 08:33 PM
NecessaryCatharsis NecessaryCatharsis is offline
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The fee for that 'five minutes worth of work' is actually for a lot more than what you see, so I don't know if you were charged a reasonable amount or not. That said,

Quoting one price and charging another, completely not cool. I would be filing a complaint also. It's hard when the quote is on the phone only, but you should be notified in advance of any change in fee, and why, so you can decide if you would like that service at that time or not.
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  #10  
Old 07-12-2015, 03:41 AM
wolfie wolfie is offline
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My understanding is that you were quoted $X, gave the OK, the locksmith did the work and told you "That'll be $4X". Charging 300% more than the quote without warning (i.e. "Those cars are difficult to open - we charge $Y for them instead of $X") is dirty pool. If he'd upped the price between arriving and doing the work, I'd have been tempted to ask him to wait a couple minutes, and call a glass shop.

"Hello, Acme Auto Glass? I've got a $Make $Model $Year and I've locked my keys inside. How much is it to replace the front door window, and how much to replace the back door window?"

With the boosted price, it could have been cheaper to break the window and get it replaced than to have a locksmith open it - and with some high-tech cars, it's very easy for the locksmith to damage something in the door, but they won't take responsibility for the damage.
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