Some companies will take back makeup you simply don't like and some don't. We don't. If a customer is unsure of policy, she should ask.
I jumped in to help service desk immediately after coming in and my first customer was a woman returning makeup because "it didn't work for me." She didn't say it was defective out of the package (we're more than glad to take it back for that reason); she didn't like the color. I opened it up to see it had been used and informed her that we don't take back used makeup. She immediately got snippy and said, "Why??" I explained "Because we have to take a loss on it." The entitled answer that ticked me off, "The take a loss on it." I repeated myself that as far as I was informed we cannot do that, but I'd ask the manager if she'd make an exception for this woman. In the middle of my asking the sucktomer said "I've done it before." I'll bet. Another manager walked up and told me to go to a lane and he'd deal with it, so I don't know what happened, but she probably got her way. I'm sure she'll be back.
I understand it's frustrating to not be able to try on samples and end up with something you don't like. It happens to me. But I know when I buy it the risk I'm taking. I don't argue with the service desk.
I jumped in to help service desk immediately after coming in and my first customer was a woman returning makeup because "it didn't work for me." She didn't say it was defective out of the package (we're more than glad to take it back for that reason); she didn't like the color. I opened it up to see it had been used and informed her that we don't take back used makeup. She immediately got snippy and said, "Why??" I explained "Because we have to take a loss on it." The entitled answer that ticked me off, "The take a loss on it." I repeated myself that as far as I was informed we cannot do that, but I'd ask the manager if she'd make an exception for this woman. In the middle of my asking the sucktomer said "I've done it before." I'll bet. Another manager walked up and told me to go to a lane and he'd deal with it, so I don't know what happened, but she probably got her way. I'm sure she'll be back.
I understand it's frustrating to not be able to try on samples and end up with something you don't like. It happens to me. But I know when I buy it the risk I'm taking. I don't argue with the service desk.
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