Dips, I feel your pain.
At Kinko's, if you drop off your order and come back within, say, two hours or so, your order might be still in the finishing system and not be filed yet. Orders travel around the room to different stations before they are filed and put into the system so they can be looked up by name. So frequently, when customers come in to pick up their quick-turnaround orders, it's helpful to know when it was due, so we can gauge where in the store it might be and find it more quickly.
I wish I had a nickle for every time I've had this conversation:
Me: Okay, when was it due?
SC: Well, you said it wouldn't be a problem.
Me: It isn't. When was it due?
SC: It was a stack of 500 orange flyers.
Me: Right. When was it due?
SC:I need it for a trade show.
Me. When. Was. It. Due.
SC: Is it done yet?
Me. When. Was. It. Due. I need to know when it was due. When was it due?
The idiots assume because I have to ask a question to find it, that either it has not been done or is lost. A lot of SC assume a lot of things. And we all know what happens when we assume.