VIP customers...

[Jack7957]

Quoth slick

I know that not all stores and such can track such a thing, but at our hotel, its easy, just look up the guests history and see how often they stay, and at what rate.

When you look up there info, does it show you all their stays at any of the chain hotels, or just yours?

I'm signed up for every hotel chain vip card because of all the travel I do for work, though normally we primarily stay in Priority Club (Platinum level), Choice Hotels (Gold), and Hilton Honors (Silver) hotels. How you are precieved upon check-in depends on the hotel employee itself, not the chain. I've had desk clerks go from "ehh, another check-in" to ones that it feels like if I ask them to hop up and down on one foot they would. I'm not one to throw my status out there on checking in, other than placing my card on the counter so they can see it.

[ThePhoneGoddess]

We used to get this at the casino, but on a whole different level. We didn't have VIP cards, instead we had an entire department---Guest Services---whose job was to kiss high rollers asses. A real high roller was known by the entire GS dept on a first name basis because basically, according to Nevada law, if you're gambling over $500 a hand, there has to be a security guard at your table at all times. Most places also have a guest services agent there too, the whole time, because if someone's spending $500 a hand, the casino isn't going to make them pay for anything else. Food, cigarettes, alcohol? All free, all brought to your table. They want you to just stay at that table and continue to play those $500 hands for as long as you can.

Amazingly enough, the high rollers always seemed to be very nice, unassuming people. Many of them were very superstitious about their gambling, like believing that they had better luck if they tipped everyone who helped them $20. What drove us at the front desk nuts was the wannabe high rollers!

We'd get people who would come up to the front desk and inform us that they had spent over a hundred dollars, they deserved a free room. We'd refer them to guest services happily, knowing the girls over there would have to make a concerted effort not to laugh in the customer's face. But a lot of them would then come back and harass us. 'I know you've got rooms there for high rollers, I deserve one! I spent almost $300 dollars in here tonight!' Um, yeah. our most basic room costs a hundred bucks. You need to spend a little more than that before we start comping stuff for you, you cretin.

[ArenaBoy]

Quoth ThePhoneGoddess

Amazingly enough, the high rollers always seemed to be very nice, unassuming people. Many of them were very superstitious about their gambling, like believing that they had better luck if they tipped everyone who helped them $20. What drove us at the front desk nuts was the wannabe high rollers!

That's true of a lot of big shots, my mom works at Whiskeyclone also and works in the owners private suite. They are if anything very nice people and are unassuming. It's usually the wanna-bes that make a big deal out of everything.

[Dips]

We get the "one of your oldest customers" line all the time. It can be fun looking them up in the database...

"You're right. I see that you purchased a single-user license in 1995 and your last update was purchased in 1997. What can I do for you?"

You can almost hear them deflate over the phone.

Seriously, why would someone who gave us money ten years ago deserve better treatment than someone who gave us money...you know...recently?

[JustADude]

Quoth ThePhoneGoddess

Amazingly enough, the high rollers always seemed to be very nice, unassuming people. Many of them were very superstitious about their gambling, like believing that they had better luck if they tipped everyone who helped them $20. What drove us at the front desk nuts was the wannabe high rollers!...

...'I know you've got rooms there for high rollers, I deserve one! I spent almost $300 dollars in here tonight!'...

I'd love to see a real high-roller walk up when they're doing one of those little rants at the cage and ask for like $30,000 in chips.

"Yes sir, we do, and the gentleman on your left is getting one. For $300 you can probably get a free buffet coupon over at Guest Services. Have a nice night,"

[justZu]

Fortunately, I don't get a lot of that at the ballpark. Mostly because the VIPs all have their own Club Level boxes, which come with their own personal servers.
No ordinary standing in line for our VIPs.

[detroitmotorcity]

My mom works at a high end department store. She gets these so called VIP customers all the time. They think they can do anything they like. She tells me stories of customers who come back after 8 months and want to return a purse... or an obviously worn dress... In the old days my mom's work made her take the stuff back since the customers were VIP...

They seem to be cracking down more now a days... Pisses me off.

[Auto]

Quoth ThePhoneGoddess

We'd get people who would come up to the front desk and inform us that they had spent over a hundred dollars, they deserved a free room. We'd refer them to guest services happily, knowing the girls over there would have to make a concerted effort not to laugh in the customer's face. But a lot of them would then come back and harass us. 'I know you've got rooms there for high rollers, I deserve one! I spent almost $300 dollars in here tonight!' Um, yeah. our most basic room costs a hundred bucks. You need to spend a little more than that before we start comping stuff for you, you cretin.

Can't you jsut tell them that you'd be happy to comp them a room and a meal the moment they buy $50k worth of chips?

Love to see the look on their faces when they realize that to a casino, their $300 = chump change.