I was at the fitting room the other day, and this seemingly-polite SC approaches me with a store bag (with a shirt in it), and a new shirt off the rack.
SC: I bought this shirt the other day and it was too big, so I would like to try on this smaller size to see if it fits.
Me: Sure, just please put your bag beside my desk or on the desk on your way into the fitting room.
WHAT? What is the difference, I'll just be 'over there.'
Me: It isn't anything personal, we just cannot have anything in the fitting rooms except for purses and clothes that are being tried on.
SC: Well okay. :: hands store bag to me ::
A few minutes later ...
SC: Okay, I would like for you to exchange these for me so I can get the smaller size that fits. (She hands me her receipt out of her bag ... mind you I'm sitting at a fitting room with no electronic equipment outside of my walkie-talkie sitting on the desk.)
Me: I'm sorry ma'am, but you have to go up to Guest Services to do a return or exchange.
SC: Why do I have to go up there through all of that GARBAGE?
Me: (Stunned by her sudden shouting of the word) Garbage, what do you mean ma'am?
SC: You work here, you do it. I shouldn't have to walk ALL the way up there to do something you can easily do here.
Me: If I had any functioning equipment that could process a return behind my desk I'd be happy to exchange it for you---but I don't have anything obviously---unfortunately you will have to go up to Guest Services.
SC: Whatever. :::leaves:::
Sure, let me pull out a register out of my *** to process your stupid return!