All this for a whopping 10 cents?

[Andara Bledin]

I know that one of the grocery stores I used to frequent had a policy that if you found a price discrepancy on your receipt and took it to the customer service desk, they'd give you that item (or up to $10) back. They did it as a service to reward customers for catching their mistakes, and so they could get them fixed in a timely manner.

But, still. I wouldn't have even bothered to walk back into the store for $0.10. My time is worth more than that.

^-.-^

[Listerfiend]

I'd be tempted to give her the dime out-of-pocket, but would probably do the return and re-purchase to waste her time and make her wait (I know it wouldn't teach her a lesson or anything, but I would enjoy pissing her off).

[mattm04]

MY store has a policy along the lines of if the price rings up wrong you get 1 free and the rest at the advertised price. I am happy as long as I get it at the correct price. I realize mistakes happen and NOBODY even SC's and store/corp managers are perfect.

[evilhomer]

If I catch that kind of thing as it's being rung up, I'll say something but there's no way I'm going back to the store, even from the parking lot for such a small amount.

I'm glad you went through the whole song and dance rather than giving in to temptation and giving her $0.12 (Canada, you have to add the tax ). It may have been annoying to all affected, but maybe she'll clue in to how much earning that whopping sum cost her in time spent.

[fish3k1]

Quoth cravenmorhead

She did have a valid claim here.

In Canada, there is a voluntary procedure that many major retailers adher to, the Code of Practice Scanner Price Accuracy. What it basically says is:

If the scanned price of an non-price ticketed item is higher than the shelf price or any other displayed price, the customer is entitled to receive the item free, up to a $10 maximum. When the item has a price tagged, the lowest price applies. When identical items are incorrectly priced, the second one will be sold at the correct price. Under this code you are eligible.

She could have gotten, and anyone else who was paying attention, those markers for free. It doesn't look like this establishment has implemented those codes though. It also doesn't excuse her behaviour by any stretch of the imagination.

I don't know too much about small-cost items, but I know over in the UK we have a system whereby if an item is incorrectly priced, the store is NOT required to honour the misprice, so long as they correct the displayed price within 24 hours of being made aware of the issue.

This has actually come up in my job, where something (like for example, a £200 mountain bike) was on half-price one week and back to full-price the next, and one or two of the sale-price self-service tickets have managed to go unnoticed (or more likely, the customer took it home with them the week before ¬_¬). We get people demanding we sell the item at sale price, insisting that we're obliged to do so.

[Nakajo]

We have stickers on most our media items, so with that Canadian "mislabeled" rule, I feel it could open a huge doorway to theft and fraud by those lines. People would be switching tags all day to get free stuff.

Had an moron come up with a huge $300 DVD box set (full series of something) that they had obviously "re"labeled at $60. SC threw a fit when the manager said they couldn't have it at that price. When the manager mentioned that we caught them on tape switching the tags, they ran out of there. Hilarious.
The cashier that caught the relabel got EOTM.

[Andara Bledin]

In practically every law regarding pricing accuracy, any time a price is obviously a mistake, such as a $300 boxed DVD set for $60 (yeah, nice try, pal), that it's not a valid cause for a complaint.

It's only when the price could be reasonably expected for the item.

^-.-^

[earl colby pottinger]

However, there is no protection for stores when no-one at the store understands what they are selling.

I missed out by just one day, but years ago the local WalMart mis-priced a solar panel/battery combo that should have been priced $199.99 (that was the introductory price, probably another reason no-one realize something was wrong.)

They priced it on the floor and on the cashier terminals as $19.99 each. I would have bought two if I had known. They sold at-least five before they ran out/caught the error.

[cravenmorhead]

Quoth earl colby pottinger

However, there is no protection for stores when no-one at the store understands what they are selling.

I missed out by just one day, but years ago the local WalMart mis-priced a solar panel/battery combo that should have been priced $199.99 (that was the introductory price, probably another reason no-one realize something was wrong.)

They priced it on the floor and on the cashier terminals as $19.99 each. I would have bought two if I had known. They sold at-least five before they ran out/caught the error.

That is how I got to england, and then turkey a few years back. They had a package to get to london for $1150 per person, but the advertised price was $115. It almost cost us more to get to Turkey, then it did to get to London. This is from Western Canada (Calgary).

[Lace Neil Singer]

I once got a brand new hardback book for £1 cuz it was incorrectly priced; it should have been £10. I would have bought the book anyway, I just thought I'd try my luck. So at the till, I asked politely if I could have the book for a pound, as it was priced for a pound... and they let me have it! XD

As regards to the OP, you think that's bad? I once had a customer who practically blew a bloodvessel cuz he'd been overcharged by, get this, 1p. Yeah, that's right, one lousy penny. His paper had rung up at 25p, not 24, so he returned to bitch and whine about it. Normally the procedure is to send these people to Customer Services, but I didn't want to subject the nice people there to this idiot, so I gave him a penny out of the till just to get rid of him. A penny wouldn't show up as being over by any stretch of the imagination; in any case, I heard nothing about it.