"I shouldn't have to read!!" (sort of long)

[jacxnomore]

So, as we all know, sucky customers don't read. Well today I had one admit that he doesn't.

I'm standing at my register minding my own business (and figuring exactly, to the second, how long until I get to go home) when this younger guy, about 20, and I'm assuming his mother come up to my counter. He sets down a 100 pack spindle of DVD+r s. I ring them up and tell him his total $39.99. Suddenly all hell breaks loose.

He immediatly starts ranting to me about how I'm ripping him off, and that its false advertising, eleventy, eleventy, and the price is supposed to be $24.98. I try to calm him down and have him wait a minute while I go to check to see if maybe an old sale sign had gotten left up.

Well he (all the while muttering about how we were "fucking stupid" and trying to "rip him off") and his mother follow me while I head over to aisle 6 to check the tag, which says $49.99, when they tell me that it was about four aisles over on a different rack. When I get over there I see one shelf of cd-r s, one shelf of dvd+r s and one shelf of dvd-r s. On the shelf of dvd+r s there is a large (3x5) tag that says "CD-R 100 pack spindle $24.98".

He starts pointing and almost jumping up and down saying "See, I told you its only $24.98, you have to sell it to me for $24.98."

At this point, I'm about to slap this guy upside the head for being annoying, and acting less mature than my 5 year old son.

I inform him that I'm sorry that the sign was on the wrong shelf, but that it clearly (inch high letters) said that the price was for cds not dvds. Even his mom told him that "yeah it does say cds".

Well that was not good enough for this idiot. Oh no. He goes off on me about how he doesn't care, that it is our responsibility and that we have to honor the price because it was on the shelf with the dvds. Well I admit that I sort of lost it at that point and told him that no, it was his responsibilty to actually read the signs. And thats when the words left his mouth...

"I shouldn't have to read the signs, I should just have to look at the price!"

More asshat murblings follow before he leaves without his dvds and with his embarassed looking mother, all the while all I could think about was the fact that one of them (sucky customers) actually admitted what we have always known. Now I'm waiting for one of them to admit out loud that if it makes sense they won't do it.

[Trayol]

Quoth jacxnomore

At this point, I'm about to slap this guy upside the head for being annoying, and acting less mature than my 5 year old son.

I think you, his mother, and everyone else in the store should have smacked him upside his head.

[Aethian]

Quoth jacxnomore

Now I'm waiting for one of them to admit out loud that if it makes sense they won't do it.

No because admitting that...would make sense.

[Peppergirl]

The mother was embarassed? Uh, no.

My 20 year old son and my nearly-18 year old son are both over 6 foot tall and if they DARED act like that in a store, especially in my presence, They'd have been yanked out by their ears and forced to apologize to the clerk.

The only thing NOT sucky about the mom was that she at least wasn't egging him on. Usually in those situations, you can see the apple doesn't fall far from the tree.

Could it have been a may-december romance type of thing? Maybe it was her boyfriend or something?

Ugh, either way - you handled it GREAT!

[blas]

I would have smacked him for being stupid and then his mother for not caring that her son is stupid.

[flybye023]

I had a lady pick up some roses from a display where the sign said "Daisies, 3 for $10". When I refused to sell her the roses for that price and pointed out that the sign said daisies, she responded :gasp: "You don't seriously expect me to pay attention to the signs do you?!"


Ummmm, yes. Yes I do.

[edible_hat]

I had the opposite problem yesterday. One advantage of being an independent store is you can get stuff on special from different suppliers every week. Currently we have these things called "Sweet Surprise" which appear to be some kind of candy in a tin with something spring-loaded in there. We have a huge sign on the display saying "BUY ONE GET ONE FREE"

Me: Those are buy one get one free, so grab another one on your way out.
Customer: You should put up a sign that says that.

[myswtghst]

Quoth flybye023

When I refused to sell her the roses for that price and pointed out that the sign said daisies, she responded :gasp: "You don't seriously expect me to pay attention to the signs do you?!"

Apparently you can pay attention well enough to notice the price - it won't take you but an extra second to read what it is the price is for, ya moron.

[XCashier]

Quoth jacxnomore

"I shouldn't have to read the signs, I should just have to look at the price!"

I'd love to see this guy apply that logic to other things in life.

"Officer, what do you mean, 'one way street'? So what if that's what the sign says, I shouldn't have to read the signs!"

"Women's room? Where's it say that? On the door? Well, I shouldn't have to read the signs!"

What a moron. He needs a major reality check, and probably this as well:

[bigjimaz]

Quoth jacxnomore

Now I'm waiting for one of them to admit out loud that if it makes sense they won't do it.

Please, PLEASE! Don't hold your breath waiting for this one. We'd like to keep you around here.