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i have no idea what was in the air today but i had an unusual amount of cash customers, most of them paid in 20$. i had 960$ in 20$ when i closed out my shift.
i had a nice customer who wanted to pay with his credit card, i had helped him apply for one earlier in the week so he didnt have the actual card on him, and i cant read bar codes at my register so i had to call the credit people to get the #, conversation went like this.
thank you for calling credit services how may i help you
yes im calling for customer account look up.
ssn please,
cust does not want to use ssn he wants to use phone # (note i know this can be done i do it all the time)
thank you for calling credit services *CLICK
wtf man, i call back and tell the next service person what happened unfortunaly i could not complain about him diecectly because i didnt have his name or his employee id, i did ask the girl to tell the manager about the incedent and to send out a memo that yes you can use phone # to look up an account, she agreed that the guy was an ass and that she would pass on the info.
something is fishy to me for a person who works at a credit place to only take ssn when there is so much identity theft going around
and the day wears on
as im ringing out the cust with the credit problem, another couple comes in and wants tires, it is 7:40 by this point, we close at 8,
im sorry but i dont think we will have time for your tires tonight,
but the guy i talked to K said to come on down so we drove all the way from temecula (which is about an hours drive) since they did not have the tires we needed.
well let me check with him to make sure im sure we can work something out.
i talk to K who is the assistant manager, he gets this look on his face, i didnt realize they were comming down from temecula, i guess we will take them, and he talks the techs in to staying for a little while longer so we can get his tires done.
i go out to the truck, it has lt265/75R16 sized tires, which are rather large, im thinking dooooooooooooooom
i write up the ticket, and hand it to the guys who have already racked the car and i tell them i needed to ring out all the other customers that were waiting and asked them to pull the tires for me.
after im done with the customers i see J and K walking to the tire store room, its about 30 mins since i wrote up the ticket.
dont tell me you havent pulled the tires yet, yah we are gonna get them right now (giggle)
hmmmm
no really the truck is done and ready to go D is pulling it out now.
wtf im thinking, now these are giant tires, and would take regularly about an hour to work with and if it was durring the day i would have probably quoted 2 hours given other customers, and all of a sudden they bust out gigantor tires in 30 mins what is wrong with today i sware.
i also had a nemisis of good year a few times today, i was off yesterday and some tires that i had ordered came in, i look at them and they are definatly not the tires that i wanted, so i call the customer and told him they were in and that they were not the right tires, but if he wanted to take a look at them he could see if he still wanted to buy them, if not i will send them back and get the right ones.
cust comes out and looks at the tires, and decides that he wants the original ones that he wanted, i look at the info slip that came with them and compared them to the sales slip,
yah good year sent me the wrong tires
tires sent
http://www.goodyearfortera.com/goodyearfortera/html/
tires that we wanted to order
http://www.goodyearwrangler.com/good...html/index.jsp
as you can see that there is quite a difference in these tires, i hadnt really looked at them i saw they were still silent armors but the diffecnces are great, compared, the wrangler is snowflake rated, and the other isnt, plus the traction compared is just not the same as well as the construction of the tire which is compared to lt versiong to suv version.
oh well i get to call them on monday and complain and ask them what they want me to do with these tires they sent me.
those goodyear guys got me again when i was walking around, i noticed several blimps laying around, blow up blimps, the small ones caught my eye first, so i start to blow them up, they are tough little buggers i tell you, and then i see a rather large blimp, with nothing better to do i grab it and start to inflate it, ok it is the worst ever i have been trying to blow up that damn blimp for a while now and i have given up, its now laying on my couch and i am defeted as good year laughs at my lack of lung power and cramped cheeks.
i had a nice customer who wanted to pay with his credit card, i had helped him apply for one earlier in the week so he didnt have the actual card on him, and i cant read bar codes at my register so i had to call the credit people to get the #, conversation went like this.
thank you for calling credit services how may i help you
yes im calling for customer account look up.
ssn please,
cust does not want to use ssn he wants to use phone # (note i know this can be done i do it all the time)
thank you for calling credit services *CLICK
wtf man, i call back and tell the next service person what happened unfortunaly i could not complain about him diecectly because i didnt have his name or his employee id, i did ask the girl to tell the manager about the incedent and to send out a memo that yes you can use phone # to look up an account, she agreed that the guy was an ass and that she would pass on the info.
something is fishy to me for a person who works at a credit place to only take ssn when there is so much identity theft going around
and the day wears on
as im ringing out the cust with the credit problem, another couple comes in and wants tires, it is 7:40 by this point, we close at 8,
im sorry but i dont think we will have time for your tires tonight,
but the guy i talked to K said to come on down so we drove all the way from temecula (which is about an hours drive) since they did not have the tires we needed.
well let me check with him to make sure im sure we can work something out.
i talk to K who is the assistant manager, he gets this look on his face, i didnt realize they were comming down from temecula, i guess we will take them, and he talks the techs in to staying for a little while longer so we can get his tires done.
i go out to the truck, it has lt265/75R16 sized tires, which are rather large, im thinking dooooooooooooooom
i write up the ticket, and hand it to the guys who have already racked the car and i tell them i needed to ring out all the other customers that were waiting and asked them to pull the tires for me.
after im done with the customers i see J and K walking to the tire store room, its about 30 mins since i wrote up the ticket.
dont tell me you havent pulled the tires yet, yah we are gonna get them right now (giggle)
hmmmm
no really the truck is done and ready to go D is pulling it out now.
wtf im thinking, now these are giant tires, and would take regularly about an hour to work with and if it was durring the day i would have probably quoted 2 hours given other customers, and all of a sudden they bust out gigantor tires in 30 mins what is wrong with today i sware.
i also had a nemisis of good year a few times today, i was off yesterday and some tires that i had ordered came in, i look at them and they are definatly not the tires that i wanted, so i call the customer and told him they were in and that they were not the right tires, but if he wanted to take a look at them he could see if he still wanted to buy them, if not i will send them back and get the right ones.
cust comes out and looks at the tires, and decides that he wants the original ones that he wanted, i look at the info slip that came with them and compared them to the sales slip,
yah good year sent me the wrong tires
tires sent
http://www.goodyearfortera.com/goodyearfortera/html/
tires that we wanted to order
http://www.goodyearwrangler.com/good...html/index.jsp
as you can see that there is quite a difference in these tires, i hadnt really looked at them i saw they were still silent armors but the diffecnces are great, compared, the wrangler is snowflake rated, and the other isnt, plus the traction compared is just not the same as well as the construction of the tire which is compared to lt versiong to suv version.
oh well i get to call them on monday and complain and ask them what they want me to do with these tires they sent me.
those goodyear guys got me again when i was walking around, i noticed several blimps laying around, blow up blimps, the small ones caught my eye first, so i start to blow them up, they are tough little buggers i tell you, and then i see a rather large blimp, with nothing better to do i grab it and start to inflate it, ok it is the worst ever i have been trying to blow up that damn blimp for a while now and i have given up, its now laying on my couch and i am defeted as good year laughs at my lack of lung power and cramped cheeks.
Eric the Grey
Less than ten seconds and it was up and sitting on my Luau display.
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