Yesterday was crazy busy at the c-store. I was stocking the dairy that we received from our delivery when I saw that the line was getting backed up very quickly. People were coming into the store quicker than we can get them out. So I go to my register to help my co-worker, J, to get these customers out quicker.
Side note: We have a Coca Cola cooler stocked with their products near the front counter. This cooler had been leaking water and we had rags by there to keep the water at bay. And no, we did not have a caution wet sign there to warn people of water that could spread water there. And please people, I do not need a lecture that we should of had a wet sign there. I've already gotten this speech from my asst. manager, store manager, and district manager.
When I checked it when I came in at 2pm, there was not a water puddle there and made a mental note to keep checking it. I know, I know, I should of had that sign up!
Anyways, I'm at the register helping J, when a lady and her two kids came in. Apparently, the water puddle spread out into customer walking area and the lady slipped in out. She didn't fall thank goodness. But she claimed that she twisted her ankle. I didn't see her slip but J did. I went over to ask her is she is all right and she yelled that she wasn't. J told me later, that she was wearing flip flops and she was slipping and sliding in the water. J went on checking out customers as fast as she can. I got the mop to mop up the mess and got the wet sign displayed. Too late, I know. So, the lady gets what she was getting. J was the unlucky one to checking her out. She wanted the corp number and the manager's name. I said no problem, I gave her the info and apologized profusely for what happened. Of course that didn't satisfy her. She pays for her stuff and goes outside. It was still crazy busy and I couldn't get her information to pass on to managment.
Things calm down a bit and J, goes outside to have a smoke. The lady comes back in and she said she called her lawyer and wants to fill out an incident report. *She calls her lawyer first instead of going to Urgent Care?!?!*
I told her that I am glad she came back in because I needed her information. So she wrote out her name, address, phone number, what happened, and what injuries she sustained. Lucky for J and I, she was not bitchy about this. The lady said she was going to see her doctor on Monday about her ankle and she then said that the right side of her back hurts. I then said for whatever it is worth to her, we humbly apologize for this, do what you got to do, and we hope you feel better. She nodded okay at me and left the store. I then unpluggend the Coca Cola cooler and will remain unplugged until it gets fixed or replaced.
I called my manager and told him what happened and he told me to call the district manager. I was kind of worried that I would lose my job over this, and my DM said oh no way, don't worry about it. She was glad it wasn't one of her employees who got hurt.
Okay guys, yes I know it was our fault that we didn't have the wet sign up. We knew the Coca Cola cooler was leaking, but we didn't realize it was leaking that bad! For a lady who twisted her ankle, she looked like she was walking okay when she came back into the store. I thought it was extremely fishy that she immediantly called her lawyer instead of going to her doctor to get checked out. I don't think she she should wait to see a doctor till Monday because, she could've broken her ankle today and claim she broke it at our store! I think this lady is wanting money from this. I think that all our corporation will pay for is her medical bills and that's it.
When we mop our floors, we always put wet signs up, even when it is raining outside. That one time, we neglected to have a wet sign up, some one had to get hurt. I'm glad it wasn't a kid who gotten hurt. Oh I don't want to think about that.
I'm kind of worried about this guys.When this lady said that she called her lawyer, I got kind of scared. Have any of you guys had a customer injury in your store because of your neglect? How was it handled? What did your people higher in the food chain do? Were you called into court to testify if it was brought into court?
Okay thanks for reading!