We got a call from the floor staff the other day to pull a laundry tub cabinet for a lady, and she was going to come around to the loading dock for it.
It took us a while, because we were looking for a big box, but it was in a small carton because it required assembly.
The lady pulled in and we had it ready to load, but she did a double-take. I thought it was because the display unit was all assembled and this wasn't.
I said, "Oh, it requires assembly. Didn't they explain that to you?"
She said, "Oh, yeah, they said it would have to be put together, but you gave me the wrong one."
I had checked it myself, so I knew it was right.
She said, "It says, 'GLASS'. You gave me a glass one. I don't want a glass laundry cabinet."
I said, "Maam, that means "GLASS. Handle with care. It's another way for them to say that it's 'FRAGILE.'"
She just kind of went, "Oh," and grabbed it up. I still don't think she believed me, though."
It took us a while, because we were looking for a big box, but it was in a small carton because it required assembly.
The lady pulled in and we had it ready to load, but she did a double-take. I thought it was because the display unit was all assembled and this wasn't.
I said, "Oh, it requires assembly. Didn't they explain that to you?"
She said, "Oh, yeah, they said it would have to be put together, but you gave me the wrong one."
I had checked it myself, so I knew it was right.
She said, "It says, 'GLASS'. You gave me a glass one. I don't want a glass laundry cabinet."
I said, "Maam, that means "GLASS. Handle with care. It's another way for them to say that it's 'FRAGILE.'"
She just kind of went, "Oh," and grabbed it up. I still don't think she believed me, though."
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