"You did check that, didn't you?"
Just took a call from an outraged customer. They received some spread that they had scribbled out on their faxed order, so I dug the fax out and checked. They had indeed scribbled it out, but they'd also put it in earlier in the fax and not scribbled it out there.
They held their hands up to that one.
They were also shorted on some soya dessert. They had ordered three cases and received one case, and this one is for an end user who relies on it for their dietary needs. I reprinted their invoice and pointed out the words below the line there, which said, "Sorry, this is all the stock we have left." In other words, they got the last case we had.
"I asked them to check that the invoice didn't say anything else!"
In the distance, I head an assistant's voice calling out, "Sorry, Rapscallion!"
I've hopefully arranged for a below-minimum order to try and get the essential items to them, since they were so embarrassed...