Go Back   Customers Suck! > The Heart of the Site > Sightings

Closed Thread
 
Thread Tools Display Modes

but you never TOLD me that..
  #1  
Old 10-09-2006, 12:53 AM
Binky's Avatar
Binky Binky is offline
Slave to design
 
Join Date: Jul 2006
Posts: 268
Default but you never TOLD me that..

Don't you love this line "but you never TOLD me that! Well I was NEVR told that"..every SC says it when you refuse to refund something..."but no when ever TOLD me that..."

This lady the other day was trying to return clearance items...the girl at the desk refused to refund them, and told the lady that you can't and never have been able to return clearance items EVER..lady hit the roof..said she was "never TOLD that..she never KNEW that...you should have TOLD her that BEFORE she bought the items blah blah blah"...girl at the desk said that they repeatedly announce over the PA system whenever there is clearance items that you cannot return them once you buy them..that in fact every employee MUST tell you that when you buy the items..and so on...lady would hear none of it..kept saying she was never told this and should get her refund anyway...girl kept trying to explain that in fact she must have been told..and there would be no refund as the items wouldn't even scan up because the system knew they were clearance items. OH what a explosion I saw then.."WHAT DO YOU MEAN THEY WON'T SCAN UP< NO ONE TOLD ME I COULDN"T GET A REFUND ON CLEARANCE ITEMS!!! I WANT MY BLOODY REFUND!"..waaa I really had to grit my teeth ...REALLY had to grit my teeth...girl at the desk kept trying to explain that she couldn't do anything for her, and got a manager who explained the same thing...fortunately I was served and got out of there before I saw any more tantrums.
__________________
I am evil, I should change my middle name legally TO evil, I'm proud of my evilness! Makes life fun! bwhaha

  #2  
Old 10-09-2006, 02:40 AM
Mighty Girl's Avatar
Mighty Girl Mighty Girl is offline
Cashier
 
Join Date: Jul 2006
Location: Ohio
Posts: 383
Default

Oh yeah, more times than I can count. I worked in this crappy store called Tempo Fashions for about a year. There was a HUGE 3 ft by 5 ft. sign with bold red lettering right above the counter that said, "No Cash Refunds". Invariably, everyone would claim they didn't know that and no one told them.

  #3  
Old 10-09-2006, 02:46 AM
One-Fang's Avatar
One-Fang One-Fang is offline
Customer
 
Join Date: Jul 2006
Location: New Zealand
Posts: 966
Default

Oh God, you want to see the list of things people claim not to have been told by their IT department?

If we actually told them all of it, they'd never read the monstrous book it would be. Even if they read it, there's no hope any person would remember it.

In most cases, the information the person complained to me wasn't "told" to them, was actually available on the IT help pages on the corporate intranet. We are talking some basic stuff too, like if you empty your recycle bin the document is 'gone' gone, you shouldn't store stuff in public access folders, and you should never rely on a floppy disk but rather always have another copy of any file on one.

"You never told me..............."

"A - it is on the intranet. We can't force you to read it, but we do put there so you can read it and know.
B - if we did attempt to actually "tell" you everything, you would have a book the size of War and Peace to get through - are you seriously telling me you'd read it?"

  #4  
Old 10-09-2006, 06:20 AM
Kiwi's Avatar
Kiwi Kiwi is offline
Noli nothis permittere te tere
 
Join Date: Jul 2006
Posts: 1,897
Default

God Ive had that tantrum thrown at me at least 20 times

I just dont care anymore, let them rant and rave until they run out of steam, then repeat the policy again.
__________________
I wasnt put on this earth to make you feel like a man ~ Mary Bertone

  #5  
Old 10-09-2006, 02:06 PM
protege's Avatar
protege protege is offline
Super Moderator
 
Join Date: Jul 2006
Posts: 6,127
Default

Quote:
Quoth One-Fang View Post
Oh God, you want to see the list of things people claim not to have been told by their IT department?
Ugh. (L)users just piss me off. My favorite thing lately, are the idiots who refuse to save their files on the server, yet bitch when their terminal dies...and all their "important" work is lost. Apparently, it's *my job* to waste time making sure the memo they wrote in 1992 that's saved on their terminal is taken care of.

Uh, I don't think so. If it's not on the server, it's not getting backed up. In other words, cry me a freaking river...I have more important things to do!
__________________
Aerodynamics are for people who can't build engines. --Enzo Ferrari

  #6  
Old 10-09-2006, 03:15 PM
IT Grunt's Avatar
IT Grunt IT Grunt is offline
IT Whipping Post
 
Join Date: Oct 2006
Posts: 771
Default

Quote:
Quoth One-Fang View Post
Oh God, you want to see the list of things people claim not to have been told by their IT department?
Here here! I hate it when they pull that card. "You didn't tell me...", and it's cousin, "How was I supposed to know?" UGH... A friend of mine has a saying that I like to use now and then: LIU. Stands for Look It Up.

How do I...? LIU.
Where is..? LIU.
What is..? LIU.

And my favorite, RTFM (Read the f-ing manual!)

Had a call the other day, printer wasn't printing. I go down, it's saying 'ORDER CARTIRDGE. LESS THAN 400 PAGES REMAINING.' So I replace the toner cartridge. It starts right up. The look on his face when he realized that's all he needed to do was priceless. (I will admit, I don't know why it wouldn't print with 400 pages to go.. but still. Thanks, HP!)

Just today, I had a 'You didn't tell me..' moment, except this one was the other way around. Users have a nasty habit of not giving enough information when they want you to do something. I had to set up some equipment at a local hotel for a meeting some of the suits are having. The work order said, in effect: Install a hub, and we need to print. Oh, and BTW, Xerox will be along to install a copier.

IT Translation: Install hub... check. Take a printer over... check.

User's translation, that I didn't get told until today: Install hub, and hook everyone up to this Xerox that is also a printer.

People wonder why I have a target drawn on my whiteboard that says 'BANG HEAD HERE.'
__________________
A fact of life: After Monday and Tuesday, even the calendar says W T F.....

Last edited by IT Grunt; 10-09-2006 at 03:18 PM.

  #7  
Old 10-09-2006, 04:02 PM
Fera Festiva's Avatar
Fera Festiva Fera Festiva is offline
Booklending wench
 
Join Date: Jul 2006
Location: Skidrow-on-Sea, UK
Posts: 110
Default

I hate, hate, hate the phrase "Nobody told me!" more than almost any other.

Almost every day I have this conversation:

SC: Nobody told me I'd have to pay fines if I didn't bring my book back!
Me: Did you get a copy of the library guide when you joined?
SC: Yes, but I didn't read it.

*headdesk*
__________________
Me non rogo, hic modo laboro.

  #8  
Old 10-09-2006, 08:54 PM
Imogene Imogene is offline
Juwl 2: Juwl Harder
 
Join Date: Jul 2006
Posts: 4,757
Default

Ignorance of the rule does not equate to protection from the rule.
__________________
"I call murder on that!"

  #9  
Old 10-10-2006, 12:42 AM
Melxb's Avatar
Melxb Melxb is offline
Working For "The Man"
 
Join Date: Jul 2006
Location: Left Coast, USA
Posts: 111
Default

Having worked in different offices for the past 5 years I can attest that MANY people working in the office, from low level clerical to CEOs just DON'T READ THE MANUALS.
It was so sad.
I became the printer expert because when a certain message came up I knew what to do. The message? "Check Toner Cartridge" Do you know how many people asked what that meant? What do you think it means?
Apparently I knew what to do because I would take the toner cartridge out and either just shake it up a bit or replace it. Really, how hard is it to read the manual? Too hard for most people apparently.
__________________
Do I dare
Disturb the universe?
In a minute there is time
For decisions and revisions which a minute will reverse.

T.S. Eliot

  #10  
Old 10-10-2006, 04:34 PM
Cia's Avatar
Cia Cia is offline
Cashier
 
Join Date: Jul 2006
Location: Black Hills/South Dakota
Posts: 1,008
Default

"Hey, what does 'add more toner' mean?" "It says 'replace toner' I don't know how to do that. Can you drop everything and do that for me?"

Suuuuure. <pound head on wall>
__________________
Figers are vicious I tell ya. They crawl up your leg and steal your belly button lint.

I'm a case study.
Closed Thread

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 03:07 AM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2019, vBulletin Solutions, Inc.