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There's an ice maker in the break room that's been broken. I finally remember to call Sear's to get it repaired. The tech arrives, says we need a part, pours something in it, and leaves with a $295.38 check.
My boss was sure the thing is under warranty, so we shouldn't be paying anything. Guess who gets to call Sear's and straighten things out.
So I get on the phone and explain the situation. I already have the Serial and Model numbers at hand. I spend an HOUR on the phone, mainly because the ice maker is listed as being sold to a David something in an apartment across town. I don't know if we bought it from him or what, but it took forever to get things organized.
The woman on the line sounded very appreciative that I was being so patient instead of throwing a tantrum or something. I expect she gets that a lot, even for something less annoying. But I had someone to cover phones, so it was okay, if a tad irritating.
Finally, she says to finish paying the tech, and we'll have a full refund on Monday. She gave her name and employee ID and the case number so we (meaning "I") can track it.
On the plus side, I got to watch lint float for an hour.
My boss was sure the thing is under warranty, so we shouldn't be paying anything. Guess who gets to call Sear's and straighten things out.
So I get on the phone and explain the situation. I already have the Serial and Model numbers at hand. I spend an HOUR on the phone, mainly because the ice maker is listed as being sold to a David something in an apartment across town. I don't know if we bought it from him or what, but it took forever to get things organized.
The woman on the line sounded very appreciative that I was being so patient instead of throwing a tantrum or something. I expect she gets that a lot, even for something less annoying. But I had someone to cover phones, so it was okay, if a tad irritating.
Finally, she says to finish paying the tech, and we'll have a full refund on Monday. She gave her name and employee ID and the case number so we (meaning "I") can track it.
On the plus side, I got to watch lint float for an hour.