at my insurance agent's office

[joe hx]

today i had to go down to my insurance agent's office to sign some paperwork for my home owners insurance. while his assistant was looking for my paperwork, a middle age lady comes in, and i step aside from the little window so my agent can take care of her

basically she got a bill that had crossed paths with her payment. she was not happy.

SC: I got this bill and am NOT paying it.
Agent: Oh, it probably just crossed paths in the mail. You don't owe us anything.
SC: Hmmph!

when she leaves she knocked my agent's business cards all over the floor. she noticed but just walked out anyways. being the nice guy i am, i picked them up and put them back where they belong.

wasn't the most sucky of sucky customers, she just had a rude attitude.

[One-Fang]

She probably did it deliberately.

Sometimes things that seem really sucky when experienced are hard to define in writing. Sounds like this was definitely someone having a bad day, though.

[Golden Phoenix]

We used to get those at our callcentre.

"I got this collections letter in the post but i already paid!"
"Ok, i can see that your account is now paid in full, can i ask what the date on the letter is?"
"dd/mm/yy"
"Ok, the payment didn't actually come in until the day after the letter was sent so i'm afraid they just crossed in the post, you can disregard the letter."
"this is a terrible way to treat your customers *rant rave foam snarl*"
*sigh*