Wow, so I haven't posted a new story in a while, but after getting this one I felt it was time. This didn't happen to me, but I was next to my coworker when he got this guy.
So it's a pretty slow night (Wednesdays usually are) and I'm busy putting together movies to run to the shelves. It just so happens that the rest of the staff is also there minus one. They aren't on the clock, but they're renting movies and getting paychecks. My coworker takes the next guy in line and a whole long list of warnings pop up on his account. "Customer is rude, Customer is a scammer, Told customer about new rental policy, 1st time fee removed, Removed fee, Removed fee NO MORE FEE REMOVALS". That sorta thing. And a $15 fee on his account for several late movies.
Co-worker: Sir, it looks like there is a $15 balance on the account from late movies. Did you want to rent your movies for one day or for five days?
Guy: What? What balance? What movies?
Co-worker: Looks like "this movie", "this movie", and "this movie" were all three days late.
Guy: So you charged me late fees?
Co-worker: Yes, sir. We changed our rental policy back in December.
Guy: I didn't know!
CW: I see you've had the fees removed several times before. Would you still like to get your movies today?
Guy: You know, if BB wants to go out of business, this is a great way to do it.
Guy: Y'all are going to go broke.
CW: We were losing money before.
Guy: Huh. Yeah. I'll get the movies for one day. -grumble grumble grumble-
So coworker goes to scanning the guy's movies while the guy just glares at him. By now, everyone is focused on what's going on at the front. CW tells him the total.
Guy: You're rude.
CW: I'm sorry?
Guy: You're rude.
CW: How am I being rude?
Guy: You're rude for charging me late fees.
None of us could keep a straight face. Most employees kind of chuckle to themselves. Even CW laughs a little. Other coworker suddenly starts laughing...LOUD. Guy looks like he's just been slapped in the face.
CW: I'm sorry you feel that way, but I don't think I'm being rude. Have a nice night.
Guy: -says nothing. Gathers movies and quickly exits-
For the rest of the night, I followed my coworker around and called him rude any time he did...well...anything. It's become an inside joke at my store now.