Go Back   Customers Suck! > The Heart of the Site > Sucky Customers

Closed Thread
 
Thread Tools Display Modes

Misunderstanding.
  #1  
Old 04-12-2009, 06:42 PM
tinamarble88 tinamarble88 is offline
I RUN ON DUNKIN'
 
Join Date: Nov 2008
Location: New York
Posts: 152
Default Misunderstanding.

Ok so SC asked my CW how much two turkey cheddar bacon flatbreads was and my cw said it was $7.50, but SC thought she said $7.15 so she said, "Your English is very bad." My CW wasn't born from this country so I believe she was hurt and actually her English is really good. And to top that off, she was throwing her change across the counter being rude.

Next story. I made a lady one mocha iced latte and one non mocha iced latte, but she wanted chocolate drizzle on top of the whipped cream on the non mocha iced latte and she asked me three times if it's the same mocha from the mocha iced latte and I told her yes like three times.

  #2  
Old 04-12-2009, 06:49 PM
Jester's Avatar
Jester Jester is offline
Inebriant Supply Coordinator
 
Join Date: Jul 2006
Location: 24° 33' 19" N / 81° 46' 58" W, aka Paradise
Posts: 5,599
Default

It's not just about English. I am a native to this country, and English is my native language, one which I have spoken as long as I've been speaking, and one that I speak rather well.

And yet, at least once when I told a bar patron that we offered a 15% discount to locals, he honestly thought I said 50%. And was stunned when he didn't get it.

Yeah, right. Nice try, bub.

To your non-American coworker's credit, the words "fifteen" and "fifty" DO sound a lot alike. The customer was just an ass monkey.
__________________

"The Customer Is Always Right...But The Bartender Decides Who Is
Still A Customer."


  #3  
Old 04-13-2009, 03:51 AM
Ironclad Alibi's Avatar
Ironclad Alibi Ironclad Alibi is offline
Chairman of the Board
 
Join Date: Dec 2007
Location: Inside the Beltway.
Posts: 3,361
Default

Quote:
Quoth Jester View Post
To your non-American coworker's credit, the words "fifteen" and "fifty" DO sound a lot alike. The customer was just an ass monkey.
I agree. Fifteen and fifty do sound a lot alike. I am always asking for clarification on the two amounts.
__________________
"I don't have to be petty. The Universe does that for me."

  #4  
Old 04-13-2009, 04:27 AM
flybye023's Avatar
flybye023 flybye023 is offline
Bagger
 
Join Date: Jul 2006
Location: Pacific Northwest
Posts: 328
Default

Actually, most of the 'teens sound like the ten, I think. That's why if I'm not sure I always clarify "Fifteen, one-five" or "fifty, five-zero." I do that both as a customer and as a worker if I think the customer may not have heard right.
__________________
My formula for living is quite simple. I get up in the morning and I go to bed at night. In between, I occupy myself as best I can.---Cary Grant

  #5  
Old 04-13-2009, 04:59 AM
bainsidhe's Avatar
bainsidhe bainsidhe is offline
Chairman of the Board
 
Join Date: Nov 2007
Location: Wishing for sunshine...
Posts: 4,714
Default

I also get the fifty vs sixty sounds mixed up. Working register can get pretty noisy, so I clarify by saying fifty five-oh. Last thing I need is messing up a gift card value, those things are a PITA to fix.

  #6  
Old 04-13-2009, 05:25 AM
El Pollo Guerrera's Avatar
El Pollo Guerrera El Pollo Guerrera is offline
Store Manager
 
Join Date: Feb 2008
Posts: 661
Default

Funny story: Once my sister was going through the McDonald's drive-through with her friends, and the person at the window said that the amount owing for the food was "Six turkey...".

My sister told the person at the window that they only had 4 turkeys and a duck, would that be OK?

They all laughed.
Closed Thread

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump



All times are GMT. The time now is 03:06 PM.


vBulletin skins developed by: eXtremepixels
Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2013, Jelsoft Enterprises Ltd.


| Home | Register | FAQ | Calendar | Today's Posts | Search | New Posts |