You know how some people will contact a company, not like what they hear then keep trying and trying to get another employee who will tell them what they want to hear?
My co-worker, Mark, calls that practice Employee Bingo.
I had a terrific case of it today with an activation scammer. With these kinds of call I tend to go with "believe their story unless they tell you something that you can't believe."
This guy was, to put it bluntly, full of shit. And the more questions I asked trying to get him to verify or provide a reasonable explanation, the more shit he spouted.
So I reminded him of the licensing terms and told him what he needed to do to activate his computer. It involved removing copies from other computers. And no, I don't buy that somehow two computers with names that match the rubric your school uses just *magically* appeared on our server and somehow these completely imaginary non-existent computers *magically* wound up associated with a license registered to your school.
So anyway he hung defeated and I made notes, lots of them, in the record.
Five minutes later the phone rang and I saw it was the same school. I tried to get it, but Eugene beat me to it. I stepped off the record so Eugene would see my notes and waited. Sure enough, he decided not to touch it and transferred it to me.
To say our scammer was disappointed to hear my voice would be an understatement. Needless to say he repeated the same highly improbable story. I repeated the same spiel and he hung up. Defeated.
Apparently, since he knew any calls would get transferred to me, he tried emailing us. That was unfortunate for him in two ways:
1. As you've guessed, I answer emails. So he got me again.
2. He supplied some information in the email the proved him wrong and proved me right.
When I replied with the same answer, I resisted the temptation to mention I'd been the one on the phone (fun as that would have been).