Okay, these ladies were nice, so I don't want to call them sucky, but I was a bit disappointed in how this came out.
I'm in the hospitality program at my college, and part of the program is that once a week we dress up in a uniform and work in the fancy restaurant on campus. It's a real restaurant, and really high brow. It has really fancy things on the menu like special soups, seafood, and pastas with ingredients I have never heard of. Last week the pasta special had hedgehog, portobello and shiitake mushrooms, and everyone thought there was actually hedgehog in it until I corrected them.
Anyway, back to my story. I served these two ladies at lunch. I believe they both had the omelette, which comes with a salad. After I served the meals, I waited about 5 minutes and went back to make sure everything was good (we have teachers watching to make sure we do these things), and both ladies told me it was delicious, they don't need any drinks, etc. About ten minutes later, they looked done, so I went over. One lady was still eating though, (although there wasn't much left). So I just asked again if everything was good, and the response was affirmative. I then waited until I was definitely sure they were done and then I went to clear their plates and bring over the dessert menu. (I wasn't hovering, I did most of my wait in the kitchen, and I occasionally made up something important to do at the bar and "walk past")
While I was clearing, the one lady said to me "If you don't mind, I like you to mention to the chef that my omelette was very runny." The other lady says "Oh, I didn't think I got very much dressing on my salad either."
Okay, I asked them twice. Why couldn't they have said something? I could have brought some more dressing over at the very least. I apologized and promised I would bring it up to the chef. When I brought the plates into the kitchen, I got the chef's attention and told her what the ladies had said, but it was too late to fix anything. She just thanked me for the feedback.
Anyway, one of the ladies left, but the other lingered over her coffee for a bit, which was perfectly okay. After she paid and was gone, I was changing the linen and another student asked me what number the table was. I told her it was 8 and then I took the linen into the kitchen to put it in the basket, and the other student (C) came with me. While I was in there, I heard this.
C: Oh Chef, the customer at table 8 had a complaint. She said the omelette was runny and the salads didn't have enough dressing.
(at this point, I'm going WTF)
Chef: Didn't you say something like that, mariamousie1?
Me: Yes, I already told this to the chef.
C: Really? The customer stopped me ten minutes ago and asked me to tell the chef.
Chef: She must have wanted to make sure I got the message.
But still,
I don't know why she told two people. I guess I should have told her I told the chef, but it never occurred to me. Weird. Still, I was a little upset because I want the customers to be happy. Nobody should have to eat an entire meal they aren't satisfied with. I wish they had said something sooner. Still, they were nice, and they left a nice tip, not that I got to keep it, but that's more of a rant about my teachers.
So not that sucky, but I wasn't sure where else to put it.
I would love to help you, if you let me...(a bit long)
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