I got this phone call which lasted all of maybe one minute but boy...
Imagine that the caller is semi-yelling, talking very fast with all the words strung together with no pauses...
Me: [Company]. This is Dips.
SC: Do you guys having anything to do with shipping or selling or to do with the [program]. I mean do you have anything to do with it? Do you all know anything about it?
Me: [whoa!] You've reached [Company]. We manufacture [program].
SC: Well I got the thing here and it's on a floppy disk and I don't have a floppy drive on my new computer that I just got and how am I supposed to install it. Do you have a CD I can purchase. You see I just got it and you all didn't warn me about it. I got the number. You want the number?
[At this point I don't know what version he has. Some newer versions can be installed without floppy drive so I was planning to ask for the number he just offered anyway.]
Me: Go ahead.
SC: It's S slash N [rest of number]. I mean I just got this computer and you never warned me I'd need floppy drive to install it and now I don't have one.
[I looked it up and it was a version that came out in 2002. It was purchased through a reseller and he never registered it. So he's blathering that something a reseller sold him in 2002 didn't come with a warning that some computers sold 8 years later may not have floppy drives.
Or maybe he was complaining that we didn't call him up when he was thinking of buying a new computer to warn him to get one with a floppy drive. I'm not entirely sure which it is.
Luckily I don't have to hurt my brain trying to figure out his thought process. There's a workround and I was willing to talk him through it once he registered the license to himself and I found out what OS he had.
Why did I need to know the OS on his new computer? Because back in 2002 we also didn't warn people that version wouldn't work on Windows 7, even if we try the workaround. I guess we should be ashamed of ourselves.
So I got ready to confirm his serial number and get him registered, but...]
Me: I'm looking up your number now. Can you confirm it's [number]?
SC: It's just I don't have a floppy drive. You should have told me. I just got this computer. You know what I'm pretty sure I can't afford to buy anything. I'll call back in a minute. Bye!
I stared at the dead phone a moment and just laughed. What a loon!