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Dear web design customers, I hate you all. (LONG)

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  • Dear web design customers, I hate you all. (LONG)

    I've been doing some freelance artwork lately - graphic design, web design, and illustration. I actually haven't posted for a while because I've been so busy For some reason, it seems like the internet brings out the stupid in people...

    Some random stupid things I've be told/asked recently:


    Color
    SC: "No not that red the other red! The OTHER red!"

    She meant purple.



    Yay for Epilepsy!
    SC: "We want a flash intro animated for our fashion website. It needs to look really clean and modern and web 2.0 so that it shows off how our clothes are sleek and elegant."
    Me: "Okay, did you have anything in mind?"
    SC: "Well, we think leopard print is really sophisticated, so maybe if it jiggled around and then exploded, sort of like fireworks, and then turned into our company name."
    Me: "Er, well that's doable but are you sure it gives the impression you--"
    SC: "Oh! And it would be nice if our company name was sparkly."
    Me: *gives up* "Sure, ma'am."

    Let me just go download that off of MySpace circa 1998 for you. If you're a good little client and pay me on time, maybe I'll even throw in a link to a glitter text maker for you. Your friends will be SO jealous!



    Words Are Difficult Things
    SC: "There need to be things in front of the things on the list. Not numbered though. I want them to be like dots, but not dots."
    Me: "Bullets, ma'am?"
    SC: "Well I never! Why on earth would I want weapons on my website?!"
    Me: "... bullet points?"
    SC: *click*

    It's probably better that you just hung up.



    Unclear on the Concept
    SC: "... and so when you click on on the website in our ad it should go to the main page and..."
    Me: "Ma'am? Isn't this for a print ad?"
    SC: "Yes."
    Me: "In a newspaper. A paper newspaper, not an online one."
    SC: "Yes! Having a website is no good if people can't get to it. So they need to be able to click on the ad in the paper and..."
    Me:

    Last time I checked, we did not live in the Matrix. Sorry, but this is not possible.

    I mean, I agree it would be totally awesome. I might even commend you on what a nifty trick that would be and how your website marketing would be revolutionary -- except that you clearly have no clue that what you are talking about is not currently feasible. Now, if you want to offer me money to try and invent conceptual new newspaper formats where this would be plausible, I will be happy to take said money and send you a screenshot of the internet. Specifically, online ads. They're a great idea! You'd love it, I promise.



    Slowest Email Ever
    SC: "When they click on the mail button on our website it needs to send it to our street address because we don't like using email."

    Really? Is is... is this actually a thing? A common misconception of how 'teh interwebz' works? Should I be worried...?



    Bend Space to My Will!
    SC: "Our website needs to be formatted to fit on 8.5x11in pages."
    Me: "Well sir, we can certainly do that format if you would like, but it isn't really necessary. You can format in whatever reasonable size you want online."
    SC: "But then how would our customers print it?!"
    Me: "It is already online sir. If you have a particular page that you think many people may need to print, like some sort of forms to fill out or an order form, then we can certainly make a printable version of that. Usually people just view the rest online."
    SC: "No, no, no, that won't work at all. When I printed out the home page you sent me it just doesn't look right. Whatever will our customers think? Everything has to be 8.5x11. It's the only practical solution."
    Me: "Alright. If you feel that strongly, then I'm sure we can come up with a design that works for you."
    SC: "Oh, and no scroll bars. I don't like them. Just shrink it to fit on the screen. Make the text like, part of the background and shrink it all."
    Me: "Er, that might distort--"
    SC: "And if you don't know how to do THAT--" (in a presumptuous tone of course) "-- then you can just put all the pages sideways on the screen, they'll still print fine and then you won't even have to shrink them!"
    Me:

    It IS a thing. I ... see. I don't understand, but oh, how I see.

    Why oh why do these people even insist on using the internet at all?! They don't understand it, hell, some of them don't even know what it is... but they just all know that they want to be on it and of course since the internet is made of magical pixy dust and I am its lord and master, I can bend reality to make their schemes come true!

    This... this is exactly why I cringe every time I get an email about a website.

  • #2
    Quoth Taboo View Post
    SC: "No not that red the other red! The OTHER red!"

    She meant purple.
    3 hours a week for a year on colour theory and principles of design - $10,000
    Art History textbooks - $750
    Explaining the difference between purple and red to an idiot - Priceless

    Quoth Taboo View Post
    SC: "Oh! And it would be nice if our company name was sparkly."
    Pity the "crap" tag was deprecated in xhtml...

    Quoth Taboo View Post
    SC: "... and so when you click on on the website in our ad it should go to the main page and..."
    Me: "Ma'am? Isn't this for a print ad?"
    SC: "Yes."
    Me: "In a newspaper. A paper newspaper, not an online one."
    SC: "Yes! Having a website is no good if people can't get to it. So they need to be able to click on the ad in the paper and..."
    Me:
    I'm just picturing her stabbing madly at the page with her simian like index fingers. That WOULD be cool though.

    Quoth Taboo View Post
    SC: "Our website needs to be formatted to fit on 8.5x11in pages."
    This line alone tells me everything I need to know about this customer...

    Quoth Taboo View Post
    SC: "Oh, and no scroll bars. I don't like them. Just shrink it to fit on the screen. Make the text like, part of the background and shrink it all."
    Oh this won't end well...

    Quoth Taboo View Post
    Me: "Er, that might distort Look like shit and print like shit"
    Politespeak edited to reflect reality

    Quoth Taboo View Post
    SC: "And if you don't know how to do THAT--" (in a presumptuous tone of course) "-- then you can just put all the pages sideways on the screen, they'll still print fine and then you won't even have to shrink them!"
    print "face" + "palm";

    Comment


    • #3
      I got to see someone, who, wanted to print some webpage which had an animated photo on it. That someone...got upset because the photo wasn't animated on the copy they'd just printed off
      Aerodynamics are for people who can't build engines. --Enzo Ferrari

      Comment


      • #4
        Quoth Taboo View Post
        Unclear on the Concept
        SC: "... and so when you click on on the website in our ad it should go to the main page and..."
        Me: "Ma'am? Isn't this for a print ad?"
        SC: "Yes."
        Me: "In a newspaper. A paper newspaper, not an online one."
        SC: "Yes! Having a website is no good if people can't get to it. So they need to be able to click on the ad in the paper and..."
        Me:

        Last time I checked, we did not live in the Matrix. Sorry, but this is not possible.

        It will be possible soon
        The High Priest is an Illusion!

        Comment


        • #5
          Quoth Taboo View Post
          Last time I checked, we did not live in the Matrix. Sorry, but this is not possible.

          I mean, I agree it would be totally awesome.
          If the newspaper itself could do it, that would be totally awesome.

          But if that's not what she wanted, then it's doomed to utter and complete failure as nobody reads the paper near enough a computer to do that. Hence the sad death of the CueCat.

          Although something that could be read by the camera on a smartphone and then brought up in the browser would be a step in the right direction.
          Quoth protege View Post
          I got to see someone, who, wanted to print some webpage which had an animated photo on it. That someone...got upset because the photo wasn't animated on the copy they'd just printed off
          Tell him that unless he lives somewhere off platform 9 3/4, that's not going to happen for a while, yet.

          ^-.-^
          Faith is about what you do. It's about aspiring to be better and nobler and kinder than you are. It's about making sacrifices for the good of others. - Dresden

          Comment


          • #6
            Quoth Taboo View Post

            Last time I checked, we did not live in the Matrix.
            How do you know?

            Comment


            • #7
              Quoth Andara Bledin View Post
              But if that's not what she wanted, then it's doomed to utter and complete failure as nobody reads the paper near enough a computer to do that. Hence the sad death of the CueCat.
              Actually, the CueCat died because nobody could figure out a way to use it that was worth their time. Let's face it: How many times are you going to read barcodes after the first day you have such a device? The novelty wears off quickly, which means the CueCat wore out quickly.

              Their business model "Give it away, and make them use our software so we can track their data" was also DOA. Toss in a healthy dose of "We'll design the reader so poorly that installation of a single wire will disable the encryption and allow anybody to use the reader without our software", and the company was doomed before the first CueCat shipped.

              Quoth Andara Bledin View Post
              Although something that could be read by the camera on a smartphone and then brought up in the browser would be a step in the right direction.
              And those are called "QR Codes". They can embed URLs into them, and smartphones can read them and launch the browser pointing at the URL. Hell, I've seen a blog which was nothing but QR codes, where the posts were typed up and encoded as the QR code. You then had to use a decoder to read the text.

              So, the tech exists. It's just not catching on very well as yet.

              Comment


              • #8
                Quoth Taboo View Post
                SC: "Our website needs to be formatted to fit on 8.5x11in pages."
                CSS (abuse) to the rescue! Set the display format to fit the screen and look good, and a slightly different style for print that fits on 8.5x11 pages. And then charge them double because it's more work, of course.

                Comment


                • #9
                  Quoth Pedersen View Post
                  How many times are you going to read barcodes after the first day you have such a device? The novelty wears off quickly, which means the CueCat wore out quickly.
                  Ah, but the entire point of the barcode reading was to take people to the website of the company with the article or ad. So it was supposed to serve the same function as having a "clickable" url would.

                  Of course, the 'phone home' part of their hardcoding didn't help, nor the unencrypted storage of all that data. Morons.

                  ^-.-^
                  Faith is about what you do. It's about aspiring to be better and nobler and kinder than you are. It's about making sacrifices for the good of others. - Dresden

                  Comment


                  • #10
                    my brain went
                    Time! Time! Time is what turns kittens into cats.

                    Don't teach me a lesson; all I learn is that you are an asshole.

                    I wish porn had subtitles.

                    Comment


                    • #11
                      And this is why I admire Maddox. He may not always be a nice guy (alright, he's an asshole), but atleast he knows how to produce a nice, simple, readable website.
                      "IT stands away, interrupting himself from the incessant hammering of the kittens…"

                      Comment


                      • #12
                        Quoth depechemodefan View Post
                        my brain went
                        Nah..more like this. Click image for larger version

Name:	bsodbrainbroke.jpg
Views:	2
Size:	48.8 KB
ID:	2029477
                        I don't get paid enough to kiss your a**! -Groezig 5/31/08
                        Another day...another million braincells lost...-Sarlon 6/16/08
                        Chivalry is not dead. It's just direly underappreciated. -Samaliel 9/15/09

                        Comment


                        • #13
                          My brain only gets as far as:
                          >BDOS Error on A: <old fart smiley>
                          I am not an a**hole. I am a hemorrhoid. I irritate a**holes!
                          Procrastination: Forward planning to insure there is something to do tomorrow.
                          Derails threads faster than a pocket nuke.

                          Comment


                          • #14
                            This is why every small business owner should know at least one person who has a solid working knowledge of the internet and webpages, because then they wouldn't have to waste your time with these stupid inquiries.
                            "If we refund your money, give you a free replacement and shoot the manager, then will you be happy?" - sign seen in a restaurant

                            Comment


                            • #15
                              Oh, man. I would laugh, but your post is giving me some unpleasant flashbacks.

                              I used to think the world was filled with shitty designers. It's not. It's full of shitty clients and good designers who have lost the will to live and die a little more every time they are forced to turn out shitty work. (I'm talking to you, AJ, you clueless, ethically stunted little fuck.)

                              But I'm not bitter.
                              Last edited by RecoveringKinkoid; 02-11-2010, 03:58 AM.

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