"But it's sealed!" Does not magically change the return policy.

[CrazedClerkthe2nd]

I don't know what it is lately but over the past several weeks I've had FOUR instances of this odd phenomenon where people seem to think that because they have a sealed product, our return policy doesn't apply to them.

The circumstances were as follows:

1) Guy had bought a PS3 game at another store that needed a Mic to play, we didn't have any Mics, but we do sell a version of the game he already has that comes with a mic, so he wants to buy that version, then bring back the sealed version he bought at another store for a full value refund at our store.

All we can do is a trade which will get him around $10 instead of $40. He gets supremely pissed at this, mutters something about how we don't give a crap about our customers and then says he'll shop at Target instead.

2) Guy brings a game in wanting a refund, with a sales receipt dated Nov. 23, 2009. Our return policy is 30 days. For some reason he believes he's entitled to a refund "because I never opened the game". Sorry, you're outside the return window, no dice. "But I never opened it!" Well whoopdee do, that's great, but that doesn't change the fact you missed our return window by over THREE months.

3) Customer asks me, in all seriousness: "Hey I have a game I bought a Christmas time. It's still in the packaging, that means I can bring it back for a refund right?"

Um...let me think.....NO.

4) Customer bought a copy of Final Fantasy XIII for Xbox 360 at Wal-mart, decides she wants the PS3 version instead. Her copy is sealed and she expects us to do an even swap out for a PS3 copy. While this may seem reasonable, our return policy doesn't cover anything not purchased at our stores (duh!). She throws a huge fit and storms out, depriving me the opportunity to ask the most obvious of questions:

"Why the CRAP didn't you just take it back to Wal-Mart???"

I cannot for the life of me understand why customers feel having a sealed copy of something gives them some kind of power to bend our return policy at will.

[mikoyan29]

I assume because they figure you can still sell it.

[ottid]

and they obviously can't have copied it.

I tried returning a CD to a store once, only because I got two copies for Christmas and I had both copies with me, it was a no go. Which was fine, but I just wanted to try.

[RetailWorkhorse]

Quoth CrazedClerkthe2nd

"Why the CRAP didn't you just take it back to Wal-Mart???"

Because they already said "no"?

Why does anyone think they can take a product from one store and "return" it at a different one? [/Rhetoric]

[Mongo Skruddgemire]

Quoth ottid

and they obviously can't have copied it.

I tried returning a CD to a store once, only because I got two copies for Christmas and I had both copies with me, it was a no go. Which was fine, but I just wanted to try.

Well there is a big difference between trying and trying while at the same time being a douchewaffle.

In your case you tried with the mentality of "Nothing ventured, nothing gained" and you left there with the attitude of "Well it was worth a shot". In short an attempt that wasn't a foray into Customer Suckage.

Most people do the whole rant, rave, you're racist, you're a bastard, you're an evil baby-eating nazi dance for the whole world to see.

[Mystic]

The first one is understandable, but why did he think he could return it to a different store?

[crashhelmet]

The question is....

Are they still sealed or resealed?

Shrink wrap is cheap and easy to use.

CH

[VenomX]

Also have to remember they may have STOLE it at another store but it wasn't the game they really wanted.

I work at a small cigarette/cigar shop and we get people in all the time wanting to sell us steaks, tools or other items. You know darn well its' stolen.

And the thought of eating a steak after they shoved it down their pants to steal it makes me sick. I turn green and tell them sorry I don't eat steak.

[Lace Neil Singer]

One of the most famous SCs at the Orange Bag supermarket where I once worked on the checkout was the woman who brought in a load of Blue Stripy stuff to refund. She just would not leave, insisting that she had a right to a refund cuz none of the DVDs worked. Yeah, and you know this how? They were all sealed. Anyway, she didn't get her refund, and stomped off in a strop, yelling that she'd never come back.

She wasn't even a customer in the first place; she bought the DVDs at Blue Stripy, not Orange Bag! SC logic does not compute.

[CrazedClerkthe2nd]

Quoth Mystic

The first one is understandable, but why did he think he could return it to a different store?

That was one of the points of my post, some people think they can bring something back anywhere as long as its unopened.