I don't know what it is lately but over the past several weeks I've had FOUR
instances of this odd phenomenon where people seem to think that because they have a sealed product, our return policy doesn't apply to them.
The circumstances were as follows:
1) Guy had bought a PS3 game at another store that needed a Mic to play, we didn't have any Mics, but we do sell a version of the game he already has that comes with a mic, so he wants to buy that version, then bring back the sealed version he bought at another store for a full value refund
at our store.
All we can do is a trade which will get him around $10 instead of $40. He gets supremely pissed at this, mutters something about how we don't give a crap about our customers and then says he'll shop at Target instead.
2) Guy brings a game in wanting a refund, with a sales receipt dated Nov. 23, 2009
. Our return policy is 30 days. For some reason he believes he's entitled to a refund "because I never opened the game". Sorry, you're outside the return window, no dice. "But I never opened it!" Well whoopdee do, that's great, but that doesn't change the fact you missed our return window by over THREE months.
3) Customer asks me, in all seriousness: "Hey I have a game I bought a Christmas time. It's still in the packaging, that means I can bring it back for a refund right?"
Um...let me think.....NO
4) Customer bought a copy of Final Fantasy XIII for Xbox 360 at Wal-mart, decides she wants the PS3 version instead. Her copy is sealed and she expects us to do an even swap out for a PS3 copy. While this may seem reasonable, our return policy doesn't cover anything not purchased at our stores (duh!). She throws a huge fit and storms out, depriving me the opportunity to ask the most obvious of questions:
"Why the CRAP didn't you just take it back to Wal-Mart???"
I cannot for the life of me understand why customers feel having a sealed copy of something gives them some kind of power to bend our return policy at will.