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Customer "Went Out"

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  • Customer "Went Out"

    I am talking to a customer on the phone, I give standard greeting and ask his name.

    Customer gives name and account number.

    I ask customer's address.Customer says he does not know the address.

    Suddenly I realise this is not the same person I started off talking to.

    "where is customer?"

    Person says "oh he went out and gave me the phone to hold".

    Who just "goes out" in the middle of a phone call?

    Customer did not come back and I terminated the call.
    Customer "why did you answer the phone if you can't help me?"

  • #2
    Just when you think you've heard it all...

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    • #3
      That is definitely a new one. Wow...
      GK/Kara/Jester fangirl.

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      • #4
        Maybe a bathroom emergency? Did customer ever call back?
        Dull women have immaculate homes.

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        • #5
          unless the customer was going to try to pull a fast one on you and claim that you gave out personal information to someone who's not on the account, etc?

          so ending the call is a good bit of CYA too

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