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Customer "Went Out"
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Old 07-05-2010, 05:13 PM
TelephoneAngel TelephoneAngel is offline
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Default Customer "Went Out"
I am talking to a customer on the phone, I give standard greeting and ask his name.

Customer gives name and account number.

I ask customer's address.Customer says he does not know the address.

Suddenly I realise this is not the same person I started off talking to.

"where is customer?"

Person says "oh he went out and gave me the phone to hold".

Who just "goes out" in the middle of a phone call?

Customer did not come back and I terminated the call.
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  #2  
Old 07-05-2010, 05:35 PM
eltf177 eltf177 is offline
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Just when you think you've heard it all...

  #3  
Old 07-05-2010, 05:46 PM
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tollbaby tollbaby is offline
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That is definitely a new one. Wow...
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  #4  
Old 07-05-2010, 06:47 PM
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Exaspera Exaspera is offline
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Maybe a bathroom emergency? Did customer ever call back?
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  #5  
Old 07-05-2010, 06:48 PM
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PepperElf PepperElf is online now
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unless the customer was going to try to pull a fast one on you and claim that you gave out personal information to someone who's not on the account, etc?

so ending the call is a good bit of CYA too
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