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Customer "Went Out"
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1
07-05-2010, 05:13 PM
TelephoneAngel
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Join Date: Dec 2009
Location: UK
Posts: 482
Customer "Went Out"
I am talking to a customer on the phone, I give standard greeting and ask his name.
Customer gives name and account number.
I ask customer's address.Customer says he does not know the address.
Suddenly I realise this is not the same person I started off talking to.
"where is customer?"
Person says "oh he went out and gave me the phone to hold".
Who just "goes out" in the middle of a phone call?
Customer did not come back and I terminated the call.
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2
07-05-2010, 05:35 PM
eltf177
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Join Date: Aug 2007
Posts: 777
Just when you think you've heard it all...
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3
07-05-2010, 05:46 PM
tollbaby
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Join Date: Oct 2006
Location: Great White North
Posts: 2,097
That is definitely a new one. Wow...
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07-05-2010, 06:47 PM
Exaspera
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Join Date: Apr 2010
Location: Big D
Posts: 797
Maybe a bathroom emergency? Did customer ever call back?
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07-05-2010, 06:48 PM
PepperElf
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Join Date: Dec 2007
Posts: 10,287
unless the customer was going to try to pull a fast one on you and claim that you gave out personal information to someone who's not on the account, etc?
so ending the call is a good bit of CYA too
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