Yes kid, tell your ma!

[C. Cecil Ivanish]

...yes, tell her how to behave on the phone!

I get this call in for the [Electronic Toy] company.

Me: "Good morning, thank you for calling [Company], my name is [Cemetery Cecil], how can I help you?"
Lady: "Well, I can't trust your company, can I?"
Me: "...sorry ma'am, what are you referring to?"
Lady: "The [item] is broken, it lasted only a week, my son is desperate because he can't play!"
Me: "I am sure we can fix it, or in case replace it for free. Can you please tell me what seems to be the problem?"
Lady: "I don't know, it doesn't work!"
Me: "I'm afraid that I need some more details, could you please ask your son, if he is there, to explain you what is the problem?"
Lady: "OK, I'll put him on, but be careful, he is 14!"
[I think that she is warning me that I will be talking to a moody teenager. I become aware that I am being put on loudspeaker]
Son: "Hallo, my name is [Name]"
Lady (from the back): "Don't tell him your name! You don't know how he will use it!"
Me: "Don't worry, I am not even writing it down. Now, [Name], can you please explain me what is wrong with your [item]?"
Son: "Yes, well, I am following the instructions..."
[detailed troubleshooting follows, with the son being extremely cooperative and polite]
Me: "Yes, I think I know what is happening. There is a quick fix for it, but I will have to send you an e-mail with instructions and a link to download an update to the Software"
Mom (from the back): "Don't give him any e-mail!"
Me: "I'm afraid that without an e-mail address I won't be able to help you fix the problem with your [item]"
Mom: "You are invading our privacy! Give me your name and I'll report you to the Police!"
Me: "Ma'am, I am only asking for your e-mail address so I can provide you with a solution to the issue you called us about. Without it I am unable to assist you. I can guarantee that we will not contact you for any reason unless you initiate the contact"
Mom (in a low voice): "[Name], give him a fake e-mail address"
Son: "Mom, he needs to send us the instructions! OK [Cecil], it is [e-mail@ddr.ess]"
Mom: "YOU GAVE HIM A REAL ADDRESS!"
Son: "Mom, I will explain you in a minute. [Cecil], thank you for your help, if it doesn't work I guess I can call you again, correct?"
Me: "Absolutely, thank you for calling"

[IT Grunt]

Wow... someone needs their tinfoil hat adjusted.

[Whiskey]

Quoth C. Cecil Ivanish

Lady: "The [item] is broken, it lasted only a week, my son is desperate because he can't play!"

I can't get past this line. Did "the outside" disappear sometime between my childhood and this kids childhood?

[C. Cecil Ivanish]

Quoth IT Grunt

Wow... someone needs their tinfoil hat adjusted.

I'm afraid we don't support that...

Quoth Whiskey

I can't get past this line. Did "the outside" disappear sometime between my childhood and this kids childhood?

Not a clue.
Not that the kid sounded "desperate" in any way... just mildly puzzled as you would if you buy a new item and it doesn't work as it should.
Not the first time I hear of "desperate" kids on that account, by the way.

[Falor]

Quoth Whiskey

I can't get past this line. Did "the outside" disappear sometime between my childhood and this kids childhood?

What is this "outside" of which you speak?

Oh wait, I think I remember. Its that burning sauna that my goats live in.

[jjc927]

Wow, that's sad how much smarter that kid is than his mother. Good thing he's looked past her raising.

[NateTheChops]

You basically just talked to my mother and my time diffused 14 year-old self. Man it's annoying having to live with a psychotic mother.

[C. Cecil Ivanish]

Quoth jjc927

Wow, that's sad how much smarter that kid is than his mother. Good thing he's looked past her raising.

Agreed - kudos to him.

Quoth NateTheChops

You basically just talked to my mother and my time diffused 14 year-old self. Man it's annoying having to live with a psychotic mother.

Aw, so sorry for you! But you seem to have survived and thrived, if you are here!

[MoonCat]

Quoth C. Cecil Ivanish

Mom: "You are invading our privacy! Give me your name and I'll report you to the Police!"

Wow, paranoid much?

[Jay 2K Winger]

Quoth Falor

What is this "outside" of which you speak?

Oh wait, I think I remember. Its that burning sauna that my goats live in.

Cursed Daystar! It buuuuurns!