Yes kid, tell your ma!

[C. Cecil Ivanish]

...yes, tell her how to behave on the phone!

I get this call in for the [Electronic Toy] company.

Me: "Good morning, thank you for calling [Company], my name is [Cemetery Cecil], how can I help you?"
Lady: "Well, I can't trust your company, can I?"
Me: "...sorry ma'am, what are you referring to?"
Lady: "The [item] is broken, it lasted only a week, my son is desperate because he can't play!"
Me: "I am sure we can fix it, or in case replace it for free. Can you please tell me what seems to be the problem?"
Lady: "I don't know, it doesn't work!"
Me: "I'm afraid that I need some more details, could you please ask your son, if he is there, to explain you what is the problem?"
Lady: "OK, I'll put him on, but be careful, he is 14!"
[I think that she is warning me that I will be talking to a moody teenager. I become aware that I am being put on loudspeaker]
Son: "Hallo, my name is [Name]"
Lady (from the back): "Don't tell him your name! You don't know how he will use it!"
Me: "Don't worry, I am not even writing it down. Now, [Name], can you please explain me what is wrong with your [item]?"
Son: "Yes, well, I am following the instructions..."
[detailed troubleshooting follows, with the son being extremely cooperative and polite]
Me: "Yes, I think I know what is happening. There is a quick fix for it, but I will have to send you an e-mail with instructions and a link to download an update to the Software"
Mom (from the back): "Don't give him any e-mail!"
Me: "I'm afraid that without an e-mail address I won't be able to help you fix the problem with your [item]"
Mom: "You are invading our privacy! Give me your name and I'll report you to the Police!"
Me: "Ma'am, I am only asking for your e-mail address so I can provide you with a solution to the issue you called us about. Without it I am unable to assist you. I can guarantee that we will not contact you for any reason unless you initiate the contact"
Mom (in a low voice): "[Name], give him a fake e-mail address"
Son: "Mom, he needs to send us the instructions! OK [Cecil], it is [e-mail@ddr.ess]"
Mom: "YOU GAVE HIM A REAL ADDRESS!"
Son: "Mom, I will explain you in a minute. [Cecil], thank you for your help, if it doesn't work I guess I can call you again, correct?"
Me: "Absolutely, thank you for calling"

[IT Grunt]

Wow... someone needs their tinfoil hat adjusted.

[Whiskey]

Lady: "The [item] is broken, it lasted only a week, my son is desperate because he can't play!"

I can't get past this line. Did "the outside" disappear sometime between my childhood and this kids childhood?

[C. Cecil Ivanish]

Wow... someone needs their tinfoil hat adjusted.

I'm afraid we don't support that...

I can't get past this line. Did "the outside" disappear sometime between my childhood and this kids childhood?

Not a clue.
Not that the kid sounded "desperate" in any way... just mildly puzzled as you would if you buy a new item and it doesn't work as it should.
Not the first time I hear of "desperate" kids on that account, by the way.

[Falor]

I can't get past this line. Did "the outside" disappear sometime between my childhood and this kids childhood?

What is this "outside" of which you speak?

Oh wait, I think I remember. Its that burning sauna that my goats live in.

[jjc927]

Wow, that's sad how much smarter that kid is than his mother. Good thing he's looked past her raising.

[NateTheChops]

You basically just talked to my mother and my time diffused 14 year-old self. Man it's annoying having to live with a psychotic mother.

[C. Cecil Ivanish]

Wow, that's sad how much smarter that kid is than his mother. Good thing he's looked past her raising.

Agreed - kudos to him.

You basically just talked to my mother and my time diffused 14 year-old self. Man it's annoying having to live with a psychotic mother.

Aw, so sorry for you! But you seem to have survived and thrived, if you are here!

[MoonCat]

Mom: "You are invading our privacy! Give me your name and I'll report you to the Police!"

Wow, paranoid much?

[Jay 2K Winger]

What is this "outside" of which you speak?

Oh wait, I think I remember. Its that burning sauna that my goats live in.

Cursed Daystar! It buuuuurns!

[Sliceanddice]

I can't get past this line. Did "the outside" disappear sometime between my childhood and this kids childhood?

no whiskey what mom ment was 'OMG this kid is now talking to me asking me questions and bothering me when i want to watch this guy breakout of jail on a my soap opera!!!!!!!!!'

[Android Kaeli]

Lady: "The [item] is broken, it lasted only a week, my son is desperate because he can't play!"

Gee, I kinda think the lady was more desperate then the son was.

[El Pollo Guerrera]

Cursed Daystar! It buuuuurns!

Big ball fire! Come up over edge of world, light up sky!!!

[Seraph]

The sun is only there to kill us

[Peppergirl]

Jesus!

Clearly the poor kid must take after his Dad.