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Not really sure if this person was a total SC, but it was a case involving a severe lack of manners.
Background: Since Tim Horton's is a restaurant type thingie, food allergies were of course a concern. We used peanut oil on our cookie sheets, so the food was out for anyone with nut allergies.
I was working the evening shift, 3-11, I believe. Nice shift, there's a dinner rush, then you've usually got plenty of time to get things organized and arranged so the midnight shift has a little less to do. Plus, usually there aren't any tour buses around this time.
Lady comes in with someone whom I presume to be her sister and asks me if the soup has any eggs in them because she's allergic.
I sort of immediately panic because I have no clue, so I tell her I'll go check. There was nobody else in line and drive thru was empty, so I check what kind of soups we have on today, then take off into the back.
I spent the next ten minutes or so finding the boxes with the appropriate soup mixes and learning more about egg and egg by product names than I ever wanted to deal with in my entire life while trying not to drop rather densely packaged boxes of soup on my head. Every few minutes, I also have to peer out in the front to double check that there aren't any more customers gathering. To my great relief, one of the soups we have on doesn't seem to have anything I can recognize as egg or egg related.
So I come out of the back, beaming and tell her that she does indeed have an option.
She orders that, pays, gets her food and all is right in the world and as there is no ambulance called, it's safe to assume there were no gastrological difficulties.
You'll notice the lack of a thank you, though.
Now I don't consider this going above and beyond the call of duty or anything and food allergies are a damn serious business and not to be messed with, but you'd think that someone taking ten minutes to double check would at least warrant a thank you or some other kind of acknowledgement.
Am I overreacting on this one?
Background: Since Tim Horton's is a restaurant type thingie, food allergies were of course a concern. We used peanut oil on our cookie sheets, so the food was out for anyone with nut allergies.
I was working the evening shift, 3-11, I believe. Nice shift, there's a dinner rush, then you've usually got plenty of time to get things organized and arranged so the midnight shift has a little less to do. Plus, usually there aren't any tour buses around this time.
Lady comes in with someone whom I presume to be her sister and asks me if the soup has any eggs in them because she's allergic.
I sort of immediately panic because I have no clue, so I tell her I'll go check. There was nobody else in line and drive thru was empty, so I check what kind of soups we have on today, then take off into the back.
I spent the next ten minutes or so finding the boxes with the appropriate soup mixes and learning more about egg and egg by product names than I ever wanted to deal with in my entire life while trying not to drop rather densely packaged boxes of soup on my head. Every few minutes, I also have to peer out in the front to double check that there aren't any more customers gathering. To my great relief, one of the soups we have on doesn't seem to have anything I can recognize as egg or egg related.
So I come out of the back, beaming and tell her that she does indeed have an option.
She orders that, pays, gets her food and all is right in the world and as there is no ambulance called, it's safe to assume there were no gastrological difficulties.
You'll notice the lack of a thank you, though.
Now I don't consider this going above and beyond the call of duty or anything and food allergies are a damn serious business and not to be messed with, but you'd think that someone taking ten minutes to double check would at least warrant a thank you or some other kind of acknowledgement.
Am I overreacting on this one?
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