'I'm a good customer!'

Noo_Noo · #1 07-17-2006, 11:53 AM

*sigh*
Or so she says...

On one lonely day in the drive-thru at Mcdonalds here in the UK, a minibus with about 8 people pulls up, ready to order.

Only problem was, they all INSISTED on giving me 8 seperate orders. This isn't usually a problem, unless said customers are sighing, rolling their eyes, drumming their fingers on my windowledge (I hate that with a passion), and being generally belligerant(sp?) because I'm taking my time to make sure I got the orders correct and occasionally reading it back to them to that effect.
Bear in mind these weren't simple orders either, one of the orders included 2 double cheeseburgers, one with no cheese and one with extra ketchup and onions which means I have to key in the modifications to each item of food as well as the item itself.

The 'best' SC moment by far was when the driver herself wanted a large black coffee...
"I'm afraid we only do one size of hot drink. Would you like that madam?"
"WHAT? Is this what you do to ALL your GOOD CUSTOMERS?"

Yep, evidently if you are a GOOD CUSTOMER we order in special large hot cups for you, re-calibrate the machine to dispense larger coffee portions, and program the tills with a LARGE price.

Thank GOD I'm handing my notice in later today.

Barefootgirl · #2 07-17-2006, 01:17 PM

Another Brit ! Hooray !

Congrats on escaping McD's Hell. Do you have a new job lined up?

Noo_Noo · #3 07-17-2006, 05:55 PM

Well, sort of. Probably warehousing etc. But ATM I'd do anything to avoid staying in retail.

chainedbarista · #4 07-17-2006, 06:36 PM

yep, because all 'good customers' make orders that can't realistically be filled, roll their eyes when you try to make sure everything's correct and provide good service, only to have them bitch at you.

yep, only with the 'good' ones...

Rapscallion · #5 07-17-2006, 06:43 PM

I'm in warehousing/wholesale - we still get them, though they're of a different flavour. They're often daft on a larger, more peculiar scale.

Rapscallion, fellow Brit (by the way, we're going through a recruitment phase - if you're in Yorkshire, let me know)

El Barto · #6 07-18-2006, 01:02 AM

Quote:

Quoth Noo_Noo

...one of the orders included 2 double cheeseburgers, one with no cheese and one with extra ketchup and onions...

Why would someone order a cheeseburger without cheese?

Jester · #7 07-18-2006, 08:22 AM

Speaking of sucky stupid customers, this was one of my favorites. Two older couples come in to a bar/restaurant I was training at as a server. They ask for separate checks. I inform them we don't do separate checks. House policy. (The staff loves the owner for that one!) They insist on separate checks. I say I'll check with my trainer, as I it was my first night. I checked with Trainer, he repeats what I thought I knew, I told them. BIG SIGH. "But they've always done it for us before, and we've been coming here for YEARS." Sorry, folks, that's policy. They accept it, order, I bring them food and drinks, everything is going fine, I bring them the check. "We wanted SEPARATE checks." I reminded them of the earlier conversation. They were having none of it, so I called over my Trainer, sent him to deal with these people. From what he told me, this was the ensuing (priceless) conversation:

SC'S: "We wanted separate checks."
TRAINER: "Sorry, folks, we don't do separate checks. House policy."
SC'S: "They've always done it for us before, and we've been coming here thirty years!"
TRAINER: "That's amazing, considering we've only been open 13."
SC'S: "..."

They then paid their bill, and went out of my way twice to ask me if I got my tip, which I had....and it was, naturally, crappy.

Ain't life wonderful?

Clintmax · #8 07-18-2006, 10:21 AM

One MAJOR pet peeve I have is people coming into my store and wanting all kinds of discounts because; "I'm a good customer and have spent thousands of dollars here!" Then they get all mad because we don't have a "those who've spent 'thousands of dollars' discount.

beercashier · #9 07-18-2006, 02:04 PM

I get that too, "I come here all the time and they do it for me.
You must be new, I have never seen you here before.

yeah,(1) I know the policy, my DH owns the store and (2) I have worked here for 15 years --

Noo_Noo · #10 07-18-2006, 02:30 PM

Quote:

Quoth El Barto

Why would someone order a cheeseburger without cheese?

Well, we do hamburgers and cheeseburgers, but we also do a double cheeseburger (basically with an extra beef patty and cheese slice) but not a double hamburger.