"You should explain your ENTIRE return policy before...."

[SongsOfDragons]

Quoth One-Fang

I second the thought on mentioning her colour. Not because I think you should avoid potentially racist-seeming comments, but because I was reading it expecting to read something like "then she called me a n****er" and it never came.

Like setting up a joke and forgetting the punchline.

Meh, it's a basic descriptive term. Big deal.

[Imogene]

Quoth Rubystars

This probably makes me seem really ignorant, but I thought you gave a gift receipt to someone with their gift so if they didn't like it, they could return it, but if they didn't return it, they wouldn't know how much you spent on it.

Exactly, return, not refund.

[SongsOfDragons]

Quoth volvodrivincashier

You can't even get a gallon of gas with $2 anymore, and hey I've got news for you, no-reciept cash refunding is an AUDIT POINT and can GET ME FIRED, no matter how little or much cash is refunded without a slip.

Here in England, $2 is just over £1...and we buy our petrol by the litre, of which there are about 4 and a half in a gallon.

Now we pay a pound a litre, and to buy the equivilent of a gallon we spend £4.50...which translates to about $8.60.



So I don't wanna hear any Yanks complaining about the price of fuel - thank whomever you wish you don't live in the UK!!!

[dragonflygrrl]

I'm just trying to picture the glazed, bored expression of absolutely not listening to me that would cross the faces of my customers if I actually did read them the whole return policy. They don't listen when I explain the contract they are about to sign that commits them to a two year service agreement, why should they listen when I explain the return policy? Nah, it's way more fun to try and return a broken , soaking wet phone with no charger or owner's manual on the fifteenth business day and claim I never told them they couldn't.

[varmintjane]

Quoth SongsOfDragons

Meh, it's a basic descriptive term. Big deal.

I don't think anyone was making a big deal of it, but most stories using descriptive terms like that, the description has a direct bearing on something that happened in the story. I think most people who inquired about it were just wondering if we had missed something or if the OP had left something out, such as the SC playing the race card.

[Mighty Girl]

When i worked at this clothing store in the strip mall- they had a "No cash refunds" policy. And in HUGE letters above the counter, they even had a sign that said "NO CASH REFUNDS. STORE CREDIT FOR RETURNS ONLY"

You'd think that people would get it. This sign was easily 18 inches tall and 3 feet wide. Nope. At least once every couple weeks we'd have some dullard whining that they didn't know about our policy.

[One-Fang]

Uh, to be fair though, what 'counter' was this above? The returns counter? Why would I look at that when I'm buying something at the checkout? So it does kind of sound like it's not really clear until you go to return something - at which point it's too late.

[Mighty Girl]

It was a puny store- there was only one counter. You go to the front counter to buy things or return things, so there really was no excuse.

[SonOfSpam]

I apologize if this is a bit wordy, but I just remembered this story. At my rug place, the policy was absolutely no cash refunds for defunct merchandise. You could exchange a damaged or unwanted rug within 2 weeks for store credit and could only spend the credit in the rug section, you couldn't take say, $40 of rug money and go to a private vendor. One woman came in on my second or third day of work, I helped her pick out one of the $270 9X12 area rugs but before I could finalize the sale I was called away for a minute to help carry out a customer's items. Before I left I told her the return policy and asked that she check over the rug and make sure everything was to her satisfaction, you know, in case there were any big tears I didn't notice. I actually saw her checking the rug over as I walked away and I assumed all was well. I got back to her and after explaining to 3 times about how the customer pickup worked, she had me roll the thing up and lug it to the cash register for her. I noticed while rolling that there was a very small rip in the side, but being an idiot I just assumed she had looked it over and decided it wasn't enough to disregard the rug over, and she was already 50 feet away at the register preparing to hand over the cash and I'd already had the thing rolled and taped. I lugged it over and set it next to her, telling the cashier the SKU number and walking off as the sale was finalized. Not two minutes later I heard loud complaining about the tear in the rug, I turned around and saw the lady I just helped waving her arms frantically about the imperfection, the thing that really sucked was that after the cash changed hands she couldn't get a refund and after about 10 minutes of intense debate she agreed to an exchange for, as she put it, an uglier rug. The manager came down on me about explaining the exchange policy better, I told her I did but she was still skeptical. What really irked this lady was that her money was two feet away and she couldn't do a damn thing about it, I sympathized with her but "Buyer Beware" is all I can say.

[One-Fang]

Exactly. I'd have told her "Lady, I didn't tell you to check the rug over because it makes me feel good."