No refund for you
SC: "Yeah, I was wondering if I could get a refund? I didn't use the room. I just came in and paid for two nights, but my car broke down and I'm just now getting back."
Other MOD: "And you didn't have a cell phone to call us with?"
SC: "I do, but it doesn't work, because I'm from [state on other side of country]."
Other MOD: "I don't think you can get a refund. bhskittykatt?"
Me: "He checked in and everything?"
Other MOD: "Yeah."
Me: "Nope, sorry."
SC: "But I didn't even use the room!"
I went up to check on the room. It was very definitely used. I called Other MOD.
Me: "They definitely used the room. Both beds were used, and they smoked in here. And it wasn't cigarettes. Definitely no refund."
Other MOD: "Got it."
While I was out there, SC also claimed we deactivated his key. Other MOD told him that no, we did not. SC rolled his eyes and left before I returned to the office.
The only reason people get lost in thought is because it's unfamiliar territory.