At my store we have layaway (which is a whole website all by itself, lemme tell ya), and I've encountered something that weirds me out.
Has anyone ever dealt with what I'll call 'Serial Layawayers'?
I have several folks who at any given time might have two or more layways with us. These layaways can (and sometimes do) run over the thousand dollar mark. The thing is, though, that these people never seem to get the layaways out. They allow the 30 days to lapse, then they come in wanting what little of their deposit is left (sometimes there's nothing to refund since the initial $5 charge is non-refundable PLUS there's a $5 fee for not getting the layaway out, so they lose $10 right there).
To add to all of this, I have one lady who comes in regularly (and I shudder when I see her coming because I KNOW her transaction is going to take at least 15-20 minutes or longer), and she always wants to alter her layaway somehow. She also has some lame excuse for wanting to do this like once she claimed she was getting laid off and the next time she claimed she lost a paycheck, etc, on and on, psycho much...?
Anyway, the most bizarre aspect of all this is that she apparently has layaways at many of our other locations throughout the area. Last time she came in, she whipped out what literally looked like dozens of layaway receipts.
Considering that she ends up allowing most of her layaways (with us, anyway) to lapse, she has to be losing all kinds of money through non-refundable fees.
Anyone else seen this?