BG: I work in a big box home improvement store in the paint department. We have some "oops" paint (tinted paint that for some reason the original requester didn't want/returned) on clearance on a shelf at the outside corner of the desk. Each paint has a big bright yellow sticker with how much it used to cost and how much it is marked down, and it has a big smear of the paint on the lid (dried of course) to show what color it is.
SC:walks up to the desk
Do you guys have any paint that people didn't want?
Me: Yes ma'am, right over at the corner of the desk here. walking over to the shelf to show her
SC:Okay thanks She starts looking at the various paints, so I go back inside the desk area
Hey! Hey you! What color is this?
Me: The colors are all marked on the lids, ma'am.
SC: Yes but what color is this? Is it gray?
Me: I go over to her, and she's holding up a gallon of paint. I look at the color on the lid
I'd say it's a pale yellow, ma'am. (It's about the color of this text...
SC: So it's not gray?
Me: No, ma'am..
SC: oh.. she puts the gallon back on the shelf and wanders off..