Our drive thru is NOT a walk up!

notlovinit · #1 07-14-2011, 10:53 AM

Had a drunk lady today try to use our drive thru as a walk up. I must vent first in saying that I HATE that people think they can do this. I don't care if my lobby is closed, you still CANT do it!!!! Grrr..... And people get SO mad at me when I tell them no. Get a clue people, you yelling and screaming at me about me refusing service to you isn't going to make me want to serve you. Idiot.

Okay end of rant. So drunk lady first tries our lobby. This bugs me for the following reasons:
1. All the lobby lights are off.
2. We have two sets of doors. First set is unlocked with posted hours on it. Second set is locked. You have to go through set of doors with hours on it to see that we are indeed locked.
3. It's 12:30 am. I know Taco Bell is open that late, but I'm pretty sure they are the only ones.
4. 99% of people that see that the door is locked go and try the other one. When that one is locked too then they knock to get our attention. Yes, that's right, we're not locked because we are closed, we lock our doors because we just want you to know the secret knock. Sorry, you did the wrong one.

Then she comes up to the drive thru windows and tries to open them (I keep them locked for this exact reason). I go over there and tell her no way. I must say that throughout this entire conversation she was very nice and polite and that most of my anger in this post is because of all the idiots that do this, so I'm sorry if this post doesn't make a whole lot of sense because I'm using this particular example to yell at all the SCs that do this.

Me :Sorry, we cannot do walk ups in the drive thru.
Her : Then open up your lobby. (UHM, what? What would be the purpose of locking it if I can just open it for whoever that asks?!)
Me: I cannot do this either.
Her: Ask your manager.
Me: I am the manager.
Her: I'm really hungry. (Well, I would assume that you wanted food from us as that is ALL we sell)
Me: I'm sorry. Maybe you can try BK? I know they take walkups. (Don't get mad at me, the one that's across the street from me really does.)
Her: I don't think I should walk that far. I have a car, but I'm drunk right now.
Me: Well, I am glad you are not driving then.
Her: Yeah, I wouldn't do that. When does your lobby close anyway?
Me: 11 pm.
Her: Oh so I'm only 20 minutes late.. you should open it for me. (WHAT? It doesn't matter if you're 2 minutes late, I'm not opening it.)
Me: Actually, it's 12:30 right now.
Her: Oh *mumbles something about her son*

Then she tries to have a conversation with me about how my day has been and all this stuff and I'm just trying to get her away and suggesting the Arby's that is right next door and BK again. I'm not even supposed to be having this conversation with her. We aren't even supposed to open the windows to walk ups, just tell them to go away. The only reason it was open was because the employee I had opened it for some reason. I yelled at her for that afterward.

God, I hate when customers do this. And they always say I need to open my lobby or take their order as a walk up. Uhm NO I DON'T. I'm sorry that you are too late to come inside or drunk or whatever reason you are not driving, but that doesn't mean I HAVE to take your order. I'm not doing it no matter what you say, so you can leave or I can call the cops. WHY oh WHY do they think I HAVE to take their order? Grrrrrrrr.

BowserKoopa1 · #2 07-14-2011, 02:05 PM

The reason why is because they are the all important customer who makes our paycheck possible, therefore we need to kiss their ass and put up with their stupid antics to make a few bucks. I would've threatened to call the cops on the guy. At least he wasn't 1 of those idiots who will yank harder and harder on the door, praying and hoping that it will somehow magically make the doors unlock. LOL I remember a customer who did this one time, their entire body was shaking violently as they tried ever so hard to open the door, they looked like they were being electrocuted. Funny thing was, only that door was locked, and the others were unlocked.

tollbaby · #3 07-14-2011, 03:38 PM

I've done this once. In my defense, I had been abandoned at a seedy motel in Union, NJ (anybody who's ever been there will tell you it's the pus-filled boil on the ass of the world) around 11pm. I had no food, very little money, and the motel didn't even have vending machines. Literally the only things in town were this motel and the KFC across the street. Their lobby was closed, I knew this. I also knew I hadn't eaten in about 16 hours, and I was starving. I begged them to make me something. They said as long as I waited around the corner, they would. I think I looked pathetic and hungry enough that they felt sorry for me. I wouldn't do this unless absolutely cornered with no other options. Thankfully, I got my food and retreated to my room. Don't even get me started on the creepy son of the hotel owner who kept trying to get into my room that night.

BrenDAnn · #4 07-14-2011, 07:36 PM

First off, I don't know any drive-thrus around here that will take walk-ups. I do recall some of my classmates doing that at a DQ once, during the day, on a field trip in high school. Second, tollbaby, exactly how does one get abandoned in such a place, just out of curiosity? Wow!

Amina516 · #5 07-14-2011, 07:40 PM

Cant do this then?

Captain Trips · #6 07-14-2011, 10:28 PM

I have always wondered about that. I know drive-ups can be open 24 hours but the lobby closes at 11:30pm. And that the drive-up can't take walk-ups (for safety reasons, if none else.) But isn't this practice a little discriminatory towards non-drivers?

Just wonderin'....

zombiequeen · #7 07-14-2011, 10:45 PM

I think it's to protect the walkers from the drivers. My mum told me about someone who was walking through the drive through and was smucked by a truck that didn't see them/care if they hit them and the person died. I guess they were banned since then? (I think it was the 70's when that happened)

Pagan · #8 07-14-2011, 11:11 PM

Quote:

Quoth Captain Trips

I have always wondered about that. I know drive-ups can be open 24 hours but the lobby closes at 11:30pm. And that the drive-up can't take walk-ups (for safety reasons, if none else.) But isn't this practice a little discriminatory towards non-drivers?

Just wonderin'....

So was I. And what about bicyclists?

Andara Bledin · #9 07-14-2011, 11:12 PM

Quote:

Quoth Captain Trips

But isn't this practice a little discriminatory towards non-drivers?

When you have to make a choice between the safety of your workers and disappointing the few random people who want food but have no car late at night, safety should nearly always win.

^-.-^

Lady_Pigeon · #10 07-14-2011, 11:37 PM

I've done it too. In my case, it was a tour group of Puertoricans who didn't speak English and were staying in a seedy part of Orlando. The Popeyes employees were kind enough to take pity on the little girl translating for the adults (yes, that was me) and sold us the food. So I feel you.