If the shoe fits ...
My younger sis works in a kiosk. One day, she was out the back making preparing an order, when she heard all this commotion out the front. She came out to find a male customer speaking rudely to her coworker.
Sis: What's the problem?
Man: She's incompetent (pointing to the coworker) and you can't manage your staff properly (mind you, my sis isn't even the manager). I want a refund on this coffee!!! (I think it wasn't made to his liking).
Sis: Oh! Do I know how to do a refund? I'm soooo incompetent! Um, a refund. *scratches head*. I'm not sure ... I'm incompetent. A refund ... hmm ...
Man just stands there while my sis takes about 5 minutes pouring the coffee out and doing the refund. (It normally takes her about 10 seconds to do a refund).
Man: I want to speak to the manager!
Sis: Front desk, see ya later.
'Our brightest days are yet to shine'
'You see the depths of my heart, and You love me the same'