My first true SC (about a half step up from the robbers) came through my line yesterday. I had a couple of annoyed regular customers (they do not like my asking for ID) but they calm down and understand "I am new and do not know everyone by face yet (unstated part: I have a life and do not sit with flip charts memorizing all customers)." I work part time and do not live for work. This SC however was in a whole different category.
SC = asshat
M = Me
CW = Cool Co-worker
SC: tosses a check at me
M: "Do you have an account here?"
SC (defensively): "I have PLENTY OF MONEY HERE."
"Ok can I see some ID so I can cash this?" Note that our policy requires positive ID be made for cash back.
SC: "I AM A REGULAR CUSTOMER! DON'T YOU KNOW WHO I AM?" (yelling ensues)
M: "I am new and dont..."
SC: "You DON'T KNOW WHAT YOU ARE DOING! YOU SHOULD NOT WORK HERE!!"
SC takes check and goes to next aisle
CW: "What was that about (SC)?"
SC: "SHE SHOULD NOT WORK HERE! SHE DID NOT HANDLE THAT CORRECTLY!"
CW: "She is new and does not know you. She did handle that correctly. She is doing.her.job."
SC: "SHE SHOULD NOT WORK HERE IF SHE DOES NOT KNOW EVERYONE! SHE SHOULD WORK WHERE SHE KNOWS EVERYONE!!!
M: (thinking wtf?!)
SC leaves in a pissy mood.
CW: "What was THAT all about"
M: "Um SC was a jerk?"
My manager came over to tell me the guy was a jerk and I did the right thing. I was pretty stunned (I ask most people for ID unless I know them by name and face or someone else knows them).
Was there an escape from the SC farm again?