BG - I work for a very small water purification company that punches well above its weight in terms of contracts. However, we also run an internet store because our products are certainly not held in every chain store. BG/
I got a call the other day from a very posh sounding lady and I could actually hear her catbutt face over the phone.
SC: "Hello? I just bought your product in Alpha stores on Kensington road."
Me: "Oh yes?"
SC: "Why did I have to walk all the way down Kensington road to find it?"
SC: "I tried five sports stores and none of them carried it."
Me: "I'm sorry that you've had trouble finding -"
SC: "It's a good product, don't get me wrong, but why do you make me go so far?"
"Well madam, we do try-"
SC: "Why don't you try getting it into more stores?"
Me: "We are -"
SC: "I mean, Hatroods*, for instance. Why don't you try to get into Hatroods?"
Gee, thanks for the business lesson, I didn't think of trying to sell our products in a store!
Now, Hatroods is Britain's most exclusive and expensive store. They have a dress code for customers, FFS! A carrier bag to put your shopping in costs around £15.00.
The way it works is that selling to chain stores is less profit for us, more products turned over, as opposed to our internet store, which is the exact opposite.
It takes an awful lot of product to be sold for us to break even. The problem is that our products cost US a lot of money to make. Sometimes the margins just aren't there for us.
Anyway, 9 minutes and 47 seconds later (yes, I timed it), she thought she had browbeaten me enough and left me with this parting shot:
SC: "Anyway, next time, please make it easier for me to purchase."
Yeah, right. Fuck you, lady.
*Not the store's real name and any similarity to any other store is purely coincidental.