Impatient customers
This happened at the start of my shift last night. Things were a little hectic as the girl I was taking over for was quite backed up and was doing her best to finish up before handing the bar over the me. I ain't even clocked in yet. Suddenly, I hear the manger's voice calling me and I turn to see him escorting a fella to the bar. I recognize this guy from the other night. He had come in that night, already drunk. Ordered a dessert, and then changed his order right when it was coming out of the kitchen. Okay, not a big deal. I just put it in the fridge and let one of the staff eat it later. And then he rushed me for his bill, and I had to explain to him more than once that it was only going to take a second as the manager was in the process of taking the unwanted dessert off of his tab. He was a little annoying, but I wasn't holding any grudges. Anyway, this night, the manager tells me not to serve him any alcohol. He's only to have soft drinks. Okay, no problem. I can tell this guy's drunk again, but he ain't really causing any trouble. Again, he orders the same dessert. The manager puts it through on his screen because I'm not in yet. Says he'll transfer it to me later. I suspect he's going to change his order again, but instead he decides to give my coworker a hard time. He dares her to racial profile him, even though she hadn't even said a thing to him. Certainly wasn't saying anything remotely racist. He was just drunk and trying to instigate trouble. I'm annoyed at this point and so I want as little interaction with him as possible. The dessert's ready and so I bring it to him and walk away to help another customer. I overhear him going on about racial profiling again and now he's rushing me for his bill. I can't get him a bill right away, because the manager hasn't yet transfered me the tab and the computer won't let me access it by myself. I try to explain this to him, but he won't have any of it. He gets pretty damn aggressive, so I simply walk away to get the manager, who's already well aware that the guy's a total creep. Manager comes up. He's in the middle of transferring the tab to me. It's only gonna take like, 30 seconds and the drunken fool is still rushing me, still being aggressive, despite my explaining to him repeatedly that it's only going to take a second while the tab is being transferred. I was trying to be as calm as possible, but at certain points I could hear the anger in my voice. It was just coming out on its own and I really wanted to put the guy in his place. After I finally close the guy out and give him his change, he's calmly sitting there, sipping on his latte. Yeh, clearly he really was in a rush and had to be somewhere. Mind you, this was pretty late at night and I'm sure he didn't have anywhere to be, unless he was planning to hit up the next bar and instigate some racial profiling.
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