It's not that hard
At my job we have a seperate entrance and exit which are seperated by about 6 feet, being that we check receipts upon exiting the store, there is a rigid rule about people using the door (yeah, its kinda silly, but they do watch us)...you would not believe how hard a concept this is for most people to grasp, we get into 90% of our problems because of this. Returns especially need to come in the entrance because they are stamped there. For example..
Me: Maam, you just have to use the entrance to come in
SC: WHAT? (she was on the phone, maybe if she wasn't she wouldn't have a hard time hearing)
Me: You just have to use the entrance to enter the building
SC: But I have a return
Me: Returns especially need to go thru the other door, the need to be marked
SC: But I don't WANT to use the other door
Me: Please use the other door (as she is trying to barge in, I have to step in her way and point her to the other door)
what I wanted to say was: Yeah, well I don't WANT to stand here for 8 hours a day and take peoples crap all day...but here I am!
Alot of people complain about having to walk ALL the way to the other door, it's 6 feet!! BETTER STRETCH OUT FIRST!!!!
We've been called every name in the book, and one of our guys was once put in a headlock...all because the customer was asked to use another door!!