I got a call from a customer and introduced myself by name, as always.
Cust: Are you the same Dips who moderates [the user listserv]?
Me: Yes.
Cust: Oh, my gosh. It's so cool to talk to you. I love how you crack the whip on people when they're bad.
Me:
Cust: Are you the same Dips who moderates [the user listserv]?
Me: Yes.
Cust: Oh, my gosh. It's so cool to talk to you. I love how you crack the whip on people when they're bad.
Me:
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