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05-22-2012, 05:10 AM
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Assistant Manager
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Join Date: Apr 2010
Location: Pennsylvania
Posts: 419
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Quote:
Quoth Kittish
What Mytical said. Not allowed to just end a phone call as long as the 'customer' still wants to talk. Even if said 'customer' is wasting my valuable time and keeping other actual customers waiting. Even if it's the same short 'conversation' repeated ad nauseum because I'm not giving an answer the caller likes.
PastryGal, I like that. I might try that next time a call like this happens.
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"Please hold." *puts on hold, activates intercom* "Manager, phone call on line two. Manager, line two please."
>.>
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05-22-2012, 06:58 AM
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Pune Massacreeist
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Join Date: Nov 2008
Location: Salsa Lake City, UT, USA
Posts: 4,364
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Quote:
Quoth MoonCat
"I want a catalog."
"We don't have one."
"But I want one."
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Our cats are made of catmeat, not logs.
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The great truths are only sold in halves, as no one will swallow them whole.
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05-22-2012, 07:00 AM
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Autore e lettore di Tarocchi.
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Join Date: Dec 2009
Location: Idaho, the land of the barbarians.
Posts: 3,541
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Come on now. Cats are made of sugar and spice, and they love to catch mice . . .
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Customers should always be served . . . to the nearest great white.
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05-22-2012, 04:21 PM
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Pedestrian of the Apocalypse
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Join Date: Jul 2008
Location: Northern Virginia
Posts: 3,515
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Quote:
Quoth Kristev
Come on now. Cats are made of sugar and spice, and they love to catch mice . . .
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I thought they were made up of dragonflies and katydids, but mostly chewed-up little kids?
__________________
PWNADE(TM) - Serve up a glass today! | PWNZER - An act of pwnage so awesome, it's like the victim got hit by a tank.
There are only four Horsemen of the Apocalypse because I choose to walk!
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05-22-2012, 07:57 PM
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Car Snatcher
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Join Date: Jul 2006
Location: State College, PA
Posts: 1,430
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One of my joyful childhood pastimes rendered obsolete by the cruel march of technology was the annual arrival of the JC Penny winter catalog, with all the Xmas toys/loot.
But dude, even I know that 1985 is gone for good and ain't coming back, get with the program
__________________
-They say nothing good happens at 3am, they're right, I happen at 3am....
-I'm an expert liar, but still a beginner at people believing them.
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05-23-2012, 06:58 AM
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back in the wine section
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Join Date: Oct 2008
Location: California, but really..it barely counts...
Posts: 347
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Quote:
Quoth Draco
"Please hold." *puts on hold, activates intercom* "Manager, phone call on line two. Manager, line two please."
>.>
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Haha! I just did that to my manager earlier but in person not over the phone. A lady came up to me and asked "What do you have here that you can give as a gift?". Not a weird question except that we are a GIFT STORE! EVERYTHING in here can be a gift. I told her such and tried to get her to narrow it down a bit to maybe point her in a direction, but she kept saying "But what in here is a GIFT? You know, to GIVE to someone?" so cue me paging the mgr since I apparently broke the record.
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Now, if you smell the roses but it doesn't lift your spirits, you're either allergic to rose pollen or you need medical intervention. ~ Seshat
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05-23-2012, 01:49 PM
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Store Manager
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Join Date: Oct 2006
Posts: 567
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A GIFT card, that's what you offer her in that case. 
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05-23-2012, 07:20 PM
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Assistant Manager
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Join Date: Mar 2009
Location: Holodeck 3
Posts: 274
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Oy. I used to work at a Hallmark store in the mall, and I once got a phone call asking if we carried everything on the internet. o.O I'm pretty sure he meant did we carry everything on our website, but the answer to both questions is no. Each store is independently owned and has it's own inventory, whcih is limited by space. He seemed confused, so I asked if there was anything else I could help him with. He asked if we had a gift for his girlfriend, and I cheerfully told him we had many things to choose from, and we looked forward to seeing him when he came in to pick something out before I hung up the phone. 
__________________
"Redheads have at least a 95% chance of being gorgeous. They're also concentrated evil." - Irv
"This is all strange, uncharted territory and your hamster only has three legs." - Gravekeeper
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05-23-2012, 10:11 PM
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Area Manager
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Join Date: Aug 2010
Location: Allison Park, PA
Posts: 1,452
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Quote:
Quoth Mytical
Most business will fire you if you do that *shrugs* Does it make sense? Nope, but that is the way it works. Some people have no choice, but to bite their lip..be as nice as possible..and sit and answer the same question a billion times.
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But then you have businesses that require a handle time of x minutes or less as an average. If they don't set boundaries, the employee suffers and not the customer who is holding everyone else up.
I'm currently looking for work and ask them if they have handle time goals. If not, then I'm still interested in working for them. If they do have goals, I look elsewhere. If anyone IS working for a company with mundane and unobtainable goals regarding handle time, esp when the customer goes unpunished, I urge them to leave and look elsewhere.
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05-23-2012, 10:44 PM
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forgot what 8 was for
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Join Date: Jul 2006
Location: burning dumpster
Posts: 11,709
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Quote:
Quoth Mytical
Most business will fire you if you do that *shrugs* Does it make sense? Nope, but that is the way it works. Some people have no choice, but to bite their lip..be as nice as possible..and sit and answer the same question a billion times.
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Quote:
Quoth emax4
But then you have businesses that require a handle time of x minutes or less as an average. If they don't set boundaries, the employee suffers and not the customer who is holding everyone else up.
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Businesses want to offer "the best customer experience EVAH" and they want to accommodate as many customers as possible, so they set mutually exclusive policies like that.
With a call like that, I'd be escalating to a supervisor so they can break the policy instead of me breaking it.
__________________
Knowledge is power. Power corrupts. Study hard. Be evil.
May your shit come to life and kiss you on the face-- Frank Zappa
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