How our anniversary was nearly ruined!

[Misanthropical]

I placed reservations for a hotel room that was suppose to have a Jacuzzi Suite, a dozen roses, Champagne and dessert for two with a Deluxe continental breakfast for two in the morning.

We get there and are told the Jacuzzi Suites have been sold out for three months. We get to our room which was just a regular room and the flowers are daisies not roses. I check for bed bugs and there are none, which was good. The room sparked it was so clean, so no complaints about the room.

There was no breakfast for us in the morning. They took a lot off our bill but it didn't make up for the romantic night we were suppose to have.

We celebrated in our own way, so it wasn't a total loss, but it wasn't what I had planned for a month in advance.

[BroSCFischer]

Did you book through the hotel itself, or Expedia, Priceline, Orbitz, or other 3rd party retailer? The reason I ask, is sometimes the 3rd party retailers book without considering actual availability, and will sometimes overbook the hotel, and the hotel will not have YOUR contact info to let you know about the discrepancy.

Sometimes the hotels themselves will overbook, in anticipation that not everybody who reserved will show up, which sucks if you are one of the ones who doesn't get the room type (or hotel) you originally booked.

Industry wide the 3rd parties are not well liked for the most part, simply because they are a PITA.

SC

[Misanthropical]

I made the reservation through the hotel itself by a guy who never once said it would be a problem.

[bhskittykatt]

Then that's just suck on the hotel's part. If an issue cropped up, they should have notified you ahead of time. At least they didn't charge you for the non-existent breakfast.

[BroSCFischer]

Yeah, bhskittycat is right. Hotel is completely at fault.

SC

[Mytical]

Hope you let them know of the issue, and filed a complaint. Hope you had a good time regardless of the setbacks.

[csquared]

That is pretty bad. You weren't just booking a room. You were booking an "event." They failed miserably.

Curious about something... How did they miss the breakfast? Unless they don't serve breakfast or was it suppose to be catered by someone else.

By the way, Happy Anniversary!

[RootedPhoenix]

Grrr. Turkeys.

Happy Anniversary.

[Misanthropical]

Thanks guys, for the anniversary wishes.

Yes, I did let them know it was an issue that I did not get what they and their web site said I would get, which is why they took money off and let us know they would give us a discount if we came back. We have no plans on going back.

[rose_metal_nz]

Wow, that is just terrible :'(
Would you consider complaining via their website?
Happy anniversary btw