So, basically, I'm a head cashier/customer service department manager at ****. A customer calls in and places a phone order for 38 boxes of flooring. It is a $3000.00 sale. I wasn't involved in the transaction at all. All I knew was that some lady was sending a contractor to our store in the next twenty minutes to pick up the flooring. Guess what? The contractor never comes. Technically, we're not supposed to release phone sales to anyone but the credit card holder. But, since my subordinates were doing their best to provide a courtesy to the customer, I let it slide. Later on, I find out that the sale was tendered as a carry with sale instead of a pick-up later. Basically, that means that I can't hold these items overnight because I don't have enough information about the customer or who's picking it up to hold it in m receiving area. To protect the security of the customer's funds and our product, about twenty minutes before closing, I refunded the sale and told my associates to reshelve the product.
Just my luck, the contractor strolls in about fifteen minutes before losing. He calls his client and she becomes irate because the sale has been refunded. "Who the fuck are you to refund my transaction?" "I spend your yearly salary in Lowe's every six months." "I will have your job if you don't fucking fix this, you incompetent piece of shit."
After casually ignoring her profane remarks, I decide that I don't have to take this shit. Instead of calling general accounting to see if the refund can be pushed through to clear on her account, I proceed to tell her that I have the authority to refund any transaction for which the product is still in my possession - especially if I deem the circumstances of any phone sale as suspicious. I also say that she has no righ to speak to me as if I'm subhuman and that if she wishes to waste her time trying to get me fired by harassing our useless ass customer care hotline, go right ahead because I don't give a shit. If you somehow succeed bitch, I can live the high life on a six month severance package and go back to work in the winter. Fuck you and have a nice day.
That was the first time I'd told a customer that they'd gone beyond their bounds and that I'd have enough of their shit. And my manager supported my position. Vindication motherfucker. Ahhhhhhh
Just my luck, the contractor strolls in about fifteen minutes before losing. He calls his client and she becomes irate because the sale has been refunded. "Who the fuck are you to refund my transaction?" "I spend your yearly salary in Lowe's every six months." "I will have your job if you don't fucking fix this, you incompetent piece of shit."
After casually ignoring her profane remarks, I decide that I don't have to take this shit. Instead of calling general accounting to see if the refund can be pushed through to clear on her account, I proceed to tell her that I have the authority to refund any transaction for which the product is still in my possession - especially if I deem the circumstances of any phone sale as suspicious. I also say that she has no righ to speak to me as if I'm subhuman and that if she wishes to waste her time trying to get me fired by harassing our useless ass customer care hotline, go right ahead because I don't give a shit. If you somehow succeed bitch, I can live the high life on a six month severance package and go back to work in the winter. Fuck you and have a nice day.
That was the first time I'd told a customer that they'd gone beyond their bounds and that I'd have enough of their shit. And my manager supported my position. Vindication motherfucker. Ahhhhhhh
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