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You might be a customer, but you're not talking to me that way bitch.

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  • You might be a customer, but you're not talking to me that way bitch.

    So, basically, I'm a head cashier/customer service department manager at ****. A customer calls in and places a phone order for 38 boxes of flooring. It is a $3000.00 sale. I wasn't involved in the transaction at all. All I knew was that some lady was sending a contractor to our store in the next twenty minutes to pick up the flooring. Guess what? The contractor never comes. Technically, we're not supposed to release phone sales to anyone but the credit card holder. But, since my subordinates were doing their best to provide a courtesy to the customer, I let it slide. Later on, I find out that the sale was tendered as a carry with sale instead of a pick-up later. Basically, that means that I can't hold these items overnight because I don't have enough information about the customer or who's picking it up to hold it in m receiving area. To protect the security of the customer's funds and our product, about twenty minutes before closing, I refunded the sale and told my associates to reshelve the product.

    Just my luck, the contractor strolls in about fifteen minutes before losing. He calls his client and she becomes irate because the sale has been refunded. "Who the fuck are you to refund my transaction?" "I spend your yearly salary in Lowe's every six months." "I will have your job if you don't fucking fix this, you incompetent piece of shit."

    After casually ignoring her profane remarks, I decide that I don't have to take this shit. Instead of calling general accounting to see if the refund can be pushed through to clear on her account, I proceed to tell her that I have the authority to refund any transaction for which the product is still in my possession - especially if I deem the circumstances of any phone sale as suspicious. I also say that she has no righ to speak to me as if I'm subhuman and that if she wishes to waste her time trying to get me fired by harassing our useless ass customer care hotline, go right ahead because I don't give a shit. If you somehow succeed bitch, I can live the high life on a six month severance package and go back to work in the winter. Fuck you and have a nice day.

    That was the first time I'd told a customer that they'd gone beyond their bounds and that I'd have enough of their shit. And my manager supported my position. Vindication motherfucker. Ahhhhhhh
    Last edited by Dips; 06-20-2012, 04:06 PM.

  • #2
    Quoth AbleAmazing View Post
    PWNAGE
    Excellent serving of PWNADE!(tm)


    Quoth AbleAmazing View Post
    And my manager supported my position. Vindication motherfucker. Ahhhhhhh
    AND the increasingly less-rare Awesome Manager With A Spine to boot! Double win!
    PWNADE(TM) - Serve up a glass today! | PWNZER - An act of pwnage so awesome, it's like the victim got hit by a tank.

    There are only Four Horsemen of the Apocalypse because I choose to walk!

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    • #3
      Quoth Jay 2K Winger View Post
      Excellent serving of PWNADE!(tm)




      AND the increasingly less-rare Awesome Manager With A Spine to boot! Double win!
      Not just a double win but an EPIC WIN!
      I don't get paid enough to kiss your a**! -Groezig 5/31/08
      Another day...another million braincells lost...-Sarlon 6/16/08
      Chivalry is not dead. It's just direly underappreciated. -Samaliel 9/15/09

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      • #4
        I read the second to last paragraph in the voice of Samuel L Jackson. It was awesome.

        Good on you for shooting down an obnoxious SC.
        "If we refund your money, give you a free replacement and shoot the manager, then will you be happy?" - sign seen in a restaurant

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        • #5
          *applauds and rains flower petals*

          I just about cheered at that. Nicely done.
          "...Muhuh? *blink-blink* >_O *roll over* ZZZzzz......"

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          • #6
            I can see the woman being upset - she placed an order, thought all was well, and may very well not have been aware her contractor wasn't there to pick it up in a timely fashion. But why on earth do people think that having things go wrong, even if it isn't their own fault (without knowing, I'd tend to put the blame in this one on the contractor), does NOT give them the right to treat anyone else in such a horrible way?

            Madness takes it's toll....
            Please have exact change ready.

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            • #7
              Do you or did you work for Lowes? I did for a while and every once in a while had 1 of those big contractors come in. I had to deal with this rude guy who came in all the time and was always copping an attitude, although he never really cussed at me the way your SC did.
              But I did come pretty close to telling him off when one day he came up with heavy bags of cement mix. I couldn't lift them up with only 1 hand, as I needed the other to scan the barcode. I asked if he could just hold it up for 1 second, and he says, "No, that's not my job." Ok Mr fucking lazy ass, guess what. 99.9% of the customers would gladly hold it up for me. After attempting to do it myself a few more times, I once again ask for his help. Giving a big sigh and acting like I just asked him for a million dollars, he finally holds it up. FLC= Fat Lazy Customer (yes he was fat btw, probably his excuse for being lazy)
              FLC: You know, you shouldn't be working here.
              He was obviously making this statement because I had asked for his help
              Me: Excuse me, sir. You do not tell me where I am going to work. Thank you.

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              • #8
                Compliments to your manager for backing you on this one.
                I'm trying to see things from your point of view, but I can't get my head that far up my keister!

                Who is John Galt?
                -Ayn Rand, Atlas Shrugged

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                • #9
                  AbleAmazing, you mentioned the name of your store when you related what the woman told you.

                  Hope the contractor heard her talking to you; he might change his mind about working for her.

                  BowserKoopa1, I hope FLC had a bag of cement fall on his...pavement and break and spread everywhere.
                  Time! Time! Time is what turns kittens into cats.

                  Don't teach me a lesson; all I learn is that you are an asshole.

                  I wish porn had subtitles.

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                  • #10
                    Quoth Merriweather View Post
                    I can see the woman being upset - she placed an order, thought all was well, and may very well not have been aware her contractor wasn't there to pick it up in a timely fashion. But why on earth do people think that having things go wrong, even if it isn't their own fault (without knowing, I'd tend to put the blame in this one on the contractor), does NOT give them the right to treat anyone else in such a horrible way?
                    I agree with understanding that the woman would be upset ... however, I would be wary enough to say, "The contractor will be by sometime before closing today to pick it up." Since she had no idea what else the contractor might be doing, saying "He'll be there in 20 minutes" is just tempting fate.

                    And no, she had NO right to react the way she did. What exactly was AbleAmazing supposed to do about the contractor's failure to show up?

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                    • #11
                      Quoth CrazedClerkthe2nd View Post
                      I read the second to last paragraph in the voice of Samuel L Jackson. It was awesome.
                      read the last line as Morgan Freeman....
                      Honestly.... the image of that in my head made me go "AWESOME!"..... and then I remembered I am terribly strange.-Red dazes

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                      • #12
                        Quoth CrazedClerkthe2nd View Post
                        I read the second to last paragraph in the voice of Samuel L Jackson. It was awesome.
                        I was thinking Liam Neeson, since OP has a "particular set of skills".
                        "If you pray very hard, you can become a cat person." -Angela, "The Office"

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                        • #13
                          I'm just thinking... I wish I could have seen the look on the customer's face when they got told to stfu with their abusive behavior.


                          (well with that Pwnadeâ„¢ stuff vs beer of course. or both!)

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