Tweet
It's a typical summer weekend and all the hotels in town are sold out, as are all the hotels in surrounding area. People had been calling all night looking for rooms no one had. About 1 AM I have a guy check out of his room, so I go clean it so I can resell it.
The first guy who comes in is a grouchy old fart driving a big shinny Lexus. I quote the rate of $139 plus tax. He doesn't like the rate, he doesn't like the tax. He wants a senior or AAA discount, I tell him we aren't offering any discounts. And I let him know it's probably the only room open in town. He says "I know, we've been trying to find a room since (town 3 hours away). But still he doesn't like the price and said he'd have to ask his wife. He gets into his car and drives away down the street.
About 3 minutes later a young, cheerful couple come in, so happy to find a room and so happy with the rate. I rent them the room and just as the go up the elevator grumpy comes back in with his wife and luggage and says they decided to take the room. I had the joy of telling him it was already sold. I love moments like that! Hope they ended up sleeping in their car in the Walmart parking lot.
About 3 this morning I had a guest come to the desk and ask me if I had a cigarette she could have to go outside and smoke. I told her I didn't smoke and she said "Neither do I, I just thought since I was up late I'd smoke". I have no idea what that was about.
I notice in stores that cigarettes are close to $9 a pack so I think if I did smoke I wouldn't be giving them out to guest, or would the SC consider that bad customer service?
The first guy who comes in is a grouchy old fart driving a big shinny Lexus. I quote the rate of $139 plus tax. He doesn't like the rate, he doesn't like the tax. He wants a senior or AAA discount, I tell him we aren't offering any discounts. And I let him know it's probably the only room open in town. He says "I know, we've been trying to find a room since (town 3 hours away). But still he doesn't like the price and said he'd have to ask his wife. He gets into his car and drives away down the street.
About 3 minutes later a young, cheerful couple come in, so happy to find a room and so happy with the rate. I rent them the room and just as the go up the elevator grumpy comes back in with his wife and luggage and says they decided to take the room. I had the joy of telling him it was already sold. I love moments like that! Hope they ended up sleeping in their car in the Walmart parking lot.
About 3 this morning I had a guest come to the desk and ask me if I had a cigarette she could have to go outside and smoke. I told her I didn't smoke and she said "Neither do I, I just thought since I was up late I'd smoke". I have no idea what that was about.
I notice in stores that cigarettes are close to $9 a pack so I think if I did smoke I wouldn't be giving them out to guest, or would the SC consider that bad customer service?
The hotel and room proved to be worth it though--an actual breakfast buffet among other goodies.
Comment