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Story 1:
Woman called for us to hold a book for her; she spoke to Wye.
She didn't find her book on the hold shelf, so she came to me. She asked to speak with Wye. I suggest I go look on the shelf, since "5 times out of 8 it's there" (I made up that statistic that I told her). Now patron's name is "Bascamp" and I find the book under "Bafcamp". I figure "s" and "f" sound similar, maybe that was the problem. Bitch said, "I didn't realize there was an "f" in Bascamp." Talking to Wye latter on, Wye said woman was pushy on the phone (since book couldn't be place on the hold shelf right away. Even though Bitch lives 40 min. away. Wye said she asked several times for patron to spell her name and patron wasn't patient.
Story 2:
There is this stupid company that calls us asking for information about a business/business owner. They are kind of rude. ONe moron called asking for, say, X airlines worldwide headquarters in Elkhead Al. Tell her can't find it, though I find X airline in Spit-and-Swallows Al. So I give her phone address and some other info. She said, "you found it? VEry Good!" I felt like she was talking to her pekingese.
Story 2.5:
Poor Wye. people from story 2 called, got her. Wye was giving info. to moron. MOron tells her she can't understand Wye. Wye tells me moron is not listening to her, it's obvious something is distracting moron. Moron tells Wye if she can talk to someone else, Wye tells her no, to call back.
I get Wye's moron, who complains that Wye was unprofessional. I tell moron that she is talking to me now, I will help her. Moron says, "does that other woman have her screen up? I need some information." I tell Moron "No, my cw is on another call." Like she thinks we only have one computer?
Story 3
Teh City decides, "Ok, let's lay of workers. Oh, we can make money by having a passport office. Well put a passport office in the libraries, where a bunch of people are laid off. We make $25 per passport processed!" Anyway, the State Dept. website tells our office ours. A bunch of people call, ask for our hours and tell us, "but the passport site says you have different hours!" WE tell them, "sorry, the State dept. website is wrong." I finally looked at the state dept. website and see the hours are stated in military time. So no, we don't do passports until 4pm, it's until 2 pm; you read "14:00" as 4pm, you are an idiot." I told this to the guy in charge of passports at our library; he never knew this.
Why is it that people see you on the phone (yesterday I had to call IT and another cw) and they ask you a question? I tell both people, "I'm on the phone". First jackass said, "I thought you could just nod to let me know which print card to use." I tell her "sorry, I can't concentrate on two things at once."
So first two stories, I couldn't decide if the scs were being sarcastic. I was thinking of responding, "I don't know if you are being sarcastic, I was issued a sarcasm meter."
Woman called for us to hold a book for her; she spoke to Wye.
She didn't find her book on the hold shelf, so she came to me. She asked to speak with Wye. I suggest I go look on the shelf, since "5 times out of 8 it's there" (I made up that statistic that I told her). Now patron's name is "Bascamp" and I find the book under "Bafcamp". I figure "s" and "f" sound similar, maybe that was the problem. Bitch said, "I didn't realize there was an "f" in Bascamp." Talking to Wye latter on, Wye said woman was pushy on the phone (since book couldn't be place on the hold shelf right away. Even though Bitch lives 40 min. away. Wye said she asked several times for patron to spell her name and patron wasn't patient.
Story 2:
There is this stupid company that calls us asking for information about a business/business owner. They are kind of rude. ONe moron called asking for, say, X airlines worldwide headquarters in Elkhead Al. Tell her can't find it, though I find X airline in Spit-and-Swallows Al. So I give her phone address and some other info. She said, "you found it? VEry Good!" I felt like she was talking to her pekingese.
Story 2.5:
Poor Wye. people from story 2 called, got her. Wye was giving info. to moron. MOron tells her she can't understand Wye. Wye tells me moron is not listening to her, it's obvious something is distracting moron. Moron tells Wye if she can talk to someone else, Wye tells her no, to call back.
I get Wye's moron, who complains that Wye was unprofessional. I tell moron that she is talking to me now, I will help her. Moron says, "does that other woman have her screen up? I need some information." I tell Moron "No, my cw is on another call." Like she thinks we only have one computer?
Story 3
Teh City decides, "Ok, let's lay of workers. Oh, we can make money by having a passport office. Well put a passport office in the libraries, where a bunch of people are laid off. We make $25 per passport processed!" Anyway, the State Dept. website tells our office ours. A bunch of people call, ask for our hours and tell us, "but the passport site says you have different hours!" WE tell them, "sorry, the State dept. website is wrong." I finally looked at the state dept. website and see the hours are stated in military time. So no, we don't do passports until 4pm, it's until 2 pm; you read "14:00" as 4pm, you are an idiot." I told this to the guy in charge of passports at our library; he never knew this.
Why is it that people see you on the phone (yesterday I had to call IT and another cw) and they ask you a question? I tell both people, "I'm on the phone". First jackass said, "I thought you could just nod to let me know which print card to use." I tell her "sorry, I can't concentrate on two things at once."
So first two stories, I couldn't decide if the scs were being sarcastic. I was thinking of responding, "I don't know if you are being sarcastic, I was issued a sarcasm meter."
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