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I close SCO 2-4 times a week and lately it hasn't been too busy, I think due to school starting back up and all that jazz. The store closes at 1 and the registers are all shut down at 11 and it's just the SCO attendant from 11-1. We can open a register if someone has WIC, which can't be done at SCO.
Recently, I've had this couple come in and buy a bunch of stuff in bulk that's on sale and then use a bunch of coupons. When they do this, they'll come in around 12ish and not get to SCO until almost 12:45. Then they have to scan in all their stuff and by then it's almost 1. Then I have to scan in all their coupons. The coupons are a huge hassle because more often than not, the coupons they have can only be scanned in at the register after I've taken control of it. When that's the case, the registers are really slow about picking up the coupons.
Well they came in Tuesday night. I didn't see them come in and right before they came up to SCO, the grocery manager came over and told me the store manager is putting a limit on how many coupons they can use. He failed to tell this couple that though, so I was the one that had to be the bad guy. I ended up calling the manager back up front to talk to them anyways. We let them use all their coupons one last time but were warned they couldn't do that anymore, and they needed to come in earlier. They regularly are not out of here until almost 15 to 20 minutes after 1 at the earliest.
Well tonight, I had a different family come in and buy a bunch of stuff that was on sale in bulk and use a lot of coupons as well. I hadn't seen this family before, so I wasn't sure if I should've turned their coupons down as well. I did tell them that after tonight, they may not be able to use that many coupons anymore. Towards the end, I saw my grocery manager and asked him and he said that was just a new general policy, I'm assuming because we've been getting a bunch of couponers. So I told the family and they seemed ok with it. They came up to the register earlier than the first couple, but they still weren't done until around 1:15ish.
I'm kinda glad management is coming down on how many coupons customers can use because it's frustrating dealing with all these coupons at self-checkout where it takes forever to scan in all the coupons, plus it's so late at night that when closing time comes, I just want to be able to go home. I know it's only 15 minutes, but at that time of night, I'm just ready to get off and go home.
Recently, I've had this couple come in and buy a bunch of stuff in bulk that's on sale and then use a bunch of coupons. When they do this, they'll come in around 12ish and not get to SCO until almost 12:45. Then they have to scan in all their stuff and by then it's almost 1. Then I have to scan in all their coupons. The coupons are a huge hassle because more often than not, the coupons they have can only be scanned in at the register after I've taken control of it. When that's the case, the registers are really slow about picking up the coupons.
Well they came in Tuesday night. I didn't see them come in and right before they came up to SCO, the grocery manager came over and told me the store manager is putting a limit on how many coupons they can use. He failed to tell this couple that though, so I was the one that had to be the bad guy. I ended up calling the manager back up front to talk to them anyways. We let them use all their coupons one last time but were warned they couldn't do that anymore, and they needed to come in earlier. They regularly are not out of here until almost 15 to 20 minutes after 1 at the earliest.
Well tonight, I had a different family come in and buy a bunch of stuff that was on sale in bulk and use a lot of coupons as well. I hadn't seen this family before, so I wasn't sure if I should've turned their coupons down as well. I did tell them that after tonight, they may not be able to use that many coupons anymore. Towards the end, I saw my grocery manager and asked him and he said that was just a new general policy, I'm assuming because we've been getting a bunch of couponers. So I told the family and they seemed ok with it. They came up to the register earlier than the first couple, but they still weren't done until around 1:15ish.
I'm kinda glad management is coming down on how many coupons customers can use because it's frustrating dealing with all these coupons at self-checkout where it takes forever to scan in all the coupons, plus it's so late at night that when closing time comes, I just want to be able to go home. I know it's only 15 minutes, but at that time of night, I'm just ready to get off and go home.
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