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So I was walking downtown, and thought that I could trade my old iPod and recycle an old game at a big electronics store (think Shop of the Future). The recycling part went fine. It was the trade-in part that was the problem.
I was led to the cell phone department to trade in my old iPod. After checking that it had everything (it didn't), my reimbursement value was calculated to be $25.00. Fine by me, it was a gift, after all. I watched the sales associate go through the process of getting the store credit and we entered my information into the computer, too. The problem came when she obtained a gift card and tried to load it.
The card wouldn't scan. She kept at it a few times, but it just WOULD. NOT. SCAN. We even tried repeating the information gathering process at another PC, but the scanner appeared to hate us, because it just WOULDN'T WORK! She called another associate over, and I think her manager was also involved, as well as using a "store credit" card instead of the gift card. In total, four associates were busting their butts to help me out, but even the replacement scanner that they used would not work! Please note that this was the first time they had ever done this with a classic iPod.
In the meantime, I was sitting on the barstool, waiting patiently and ready to fend off any SC's that dared to come between us. Fortunately, no one came. Any time they seemed to have progress, I'd come over, just to see what was going on.
The first associate had to file a ticket with the IT department and was sent off somewhere while the rest of them worked on the problem. Finally, 1 hour after we first encountered the problem, she came back with a working "store credit" card and they were finally able to reimburse me. I couldn't thank them enough.
Before I left the store, I shouted a happy "THANK YOU!" to the first associate as she left the cell phone counter.
Sometimes, technology sucks. Sometimes.
I was led to the cell phone department to trade in my old iPod. After checking that it had everything (it didn't), my reimbursement value was calculated to be $25.00. Fine by me, it was a gift, after all. I watched the sales associate go through the process of getting the store credit and we entered my information into the computer, too. The problem came when she obtained a gift card and tried to load it.
The card wouldn't scan. She kept at it a few times, but it just WOULD. NOT. SCAN. We even tried repeating the information gathering process at another PC, but the scanner appeared to hate us, because it just WOULDN'T WORK! She called another associate over, and I think her manager was also involved, as well as using a "store credit" card instead of the gift card. In total, four associates were busting their butts to help me out, but even the replacement scanner that they used would not work! Please note that this was the first time they had ever done this with a classic iPod.
In the meantime, I was sitting on the barstool, waiting patiently and ready to fend off any SC's that dared to come between us. Fortunately, no one came. Any time they seemed to have progress, I'd come over, just to see what was going on.
The first associate had to file a ticket with the IT department and was sent off somewhere while the rest of them worked on the problem. Finally, 1 hour after we first encountered the problem, she came back with a working "store credit" card and they were finally able to reimburse me. I couldn't thank them enough.
Before I left the store, I shouted a happy "THANK YOU!" to the first associate as she left the cell phone counter.
Sometimes, technology sucks. Sometimes.
I AM the evil bastard!
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