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To the lady celebrating 60 years:
OK, so you’re doing an anniversary ad in [other section] and you tell me they sent you info along with that dept's phone number to call…. And then you decide to call our number to ask questions about the type of photo they need…..can you please explain the logic to this, ‘cause it doesn’t make any sense to me??
To the guy wanting to place his brother's death notice:
When I ask, where did the person die? – this is not a request for a biography. The correct answer is not, he was born here and he lived here for X years but then he retired and he moved out of town and he moved around the country like a nomad and…. No. Stop. I don’t need to know that. Just answer what I asked you: Did he die in this area or somewhere else?
When I tell you that I need the name & phone number of the funeral home or crematory, that is also a request for information. You don’t have it? His daughter has it? Then yes, yes, you will have to call her to get that information. Sorry for making so much work for you, I assumed that if you dialed our number, dialing someone else’s, such as your own niece’s, wouldn’t be too much to handle.
Note: I would have been much more sympathetic with this guy if he hadn't been snippy, snarky and condescending from the word "hello."
To the lady who wants to emulate Billy Graham:
My dear, I hate to rain on your parade, but the Rev. DID NOT tell his loyal followers to place ads in newspapers, like the one he ran in the NY Times, repeating his political views! He asked people to vote for "candidates who support Biblical values" or some such phrasing. Chances are, the Rev. is well aware of the fact that, while his organization can afford the cost of a full page ad in the NY Times, most average folks would need smelling salts upon hearing the cost of such an ad, even in a much smaller paper.
A few from recent days:
We send links via email so people can enhance their ads online. Swear to God, this one woman asked me: How are you going to send that email? I explained again. She said “But how are you going to send it? You’re going to mail it to me….?”
Yes. She thought I was going to send something to her by postal mail.
Caller (note: coming in on dnotice line): Is this is the circulation dept?
Me: This is classified advertising. I can transfer you to circulation…
Caller: What’s the circulation dept #”
Me: (recites their direct phone #)
Caller: That number doesn’t do anything.
Me: That is their number, ma’am. Let me connect you…
Caller: That doesn’t help me…(hangs up as I start to transfer)
I dialed their number as an outside call. Got connected immediately.
The correct answer to the question, “What’s the security code on the back of the card?” is NOT “I don’t use it.”
One last thought: Please don't name your kid "Addisynn."
Please. Just don't.
OK, so you’re doing an anniversary ad in [other section] and you tell me they sent you info along with that dept's phone number to call…. And then you decide to call our number to ask questions about the type of photo they need…..can you please explain the logic to this, ‘cause it doesn’t make any sense to me??
To the guy wanting to place his brother's death notice:
When I ask, where did the person die? – this is not a request for a biography. The correct answer is not, he was born here and he lived here for X years but then he retired and he moved out of town and he moved around the country like a nomad and…. No. Stop. I don’t need to know that. Just answer what I asked you: Did he die in this area or somewhere else?
When I tell you that I need the name & phone number of the funeral home or crematory, that is also a request for information. You don’t have it? His daughter has it? Then yes, yes, you will have to call her to get that information. Sorry for making so much work for you, I assumed that if you dialed our number, dialing someone else’s, such as your own niece’s, wouldn’t be too much to handle.
Note: I would have been much more sympathetic with this guy if he hadn't been snippy, snarky and condescending from the word "hello."
To the lady who wants to emulate Billy Graham:
My dear, I hate to rain on your parade, but the Rev. DID NOT tell his loyal followers to place ads in newspapers, like the one he ran in the NY Times, repeating his political views! He asked people to vote for "candidates who support Biblical values" or some such phrasing. Chances are, the Rev. is well aware of the fact that, while his organization can afford the cost of a full page ad in the NY Times, most average folks would need smelling salts upon hearing the cost of such an ad, even in a much smaller paper.
A few from recent days:
We send links via email so people can enhance their ads online. Swear to God, this one woman asked me: How are you going to send that email? I explained again. She said “But how are you going to send it? You’re going to mail it to me….?”
Yes. She thought I was going to send something to her by postal mail.
Caller (note: coming in on dnotice line): Is this is the circulation dept?
Me: This is classified advertising. I can transfer you to circulation…
Caller: What’s the circulation dept #”
Me: (recites their direct phone #)
Caller: That number doesn’t do anything.
Me: That is their number, ma’am. Let me connect you…
Caller: That doesn’t help me…(hangs up as I start to transfer)
I dialed their number as an outside call. Got connected immediately.
The correct answer to the question, “What’s the security code on the back of the card?” is NOT “I don’t use it.”
One last thought: Please don't name your kid "Addisynn."
Please. Just don't.
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