customers and their sticky notes

[KellyHabersham]

To some of our customers -


Please stop leaving notes for the staff on DVDs which you're returning in the book drop. Those of us who check items in don't care if you did or did not like a particular movie, we're not in charge of selecting materials, nor can we repair a DVD which is scratched or skips/won't play. I can understand doing this if you're returning something when we're closed, but when the library is open, please take the DVD(s) in question to the staff at the customer service desk......who actually CAN do something for you.

Also, please stop including your "self check-out" receipts with any returned DVDs - staff doesn't need them and it's just an extra thing to have to throw out. (bonus irritation points when the customer has cut out the title/due date part of the slip and put it between the plastic part of the case and the DVD cover)

[barainga]

To some of our customers -


Please stop leaving notes for the staff on DVDs. Those of us who check items in don't care if you did or did not like a particular movie,

I face palmed in real life upon reading this. I had a loss of words for my utter dismay.

[sms001]

nor can we repair a DVD which is scratched or skips/won't play. I can understand doing this if you're returning something when we're closed, but when the library is open, please take the DVD(s) in question to the staff at the customer service desk......who actually CAN do something for you.

Not quite sure here ---what do they want done for themselves? Do they want their money back?

And seriously, reviews? wth!? Inflated view of your own opinions much, patrons?

Is it wrong to continue stickynoting during open hours?
In my defense, my schedule is often pretty tight, and I have no idea what I'm going to encounter at the desk if I go in. It's not the library staff, it's the SCs monopolizing them. I have a great DVD player, and know how to clean a disc. If it won't play, I always assumed that the library would want to know so they can replace it, or take it out of circulation, so I write a note to that effect and put it in the AV drive through bin.

Oh wow. Just re-read the "cut out due date and ... put between plastic and dvd cover" and had it sink in. That's some serious OCD there! I thought my having separate stacks for to-be-watched and ready-to-return was bad. I feel better now.

[Sleepwalker]

I feel better about taking damaged books to the counter now.

[MoonCat]

Why cut out the due date? Do they think they're getting away with returning things late? As if you couldn't look them up in the system?

[depechemodefan]

Writing a review? Maybe they meant for the next person who wants to check it out. But if someone wants a review, then that jperson would go to IMDB or Rotten Tomatoes or a friend who has the same taste as them.

I remember once we had a bomb threat. So it's after 6pm and we were suppose to be the only library open past 6. Some guy wants to drop off his dvds but we had a rule about not dropping them off at the drop box, to take them inside. Of course it's an inconvience for him, he lives in The Woodlands (about 35 miles from us). So he leaves his car in front of the drive-by drop box and I tell him to move his car, it's blocking the drop box, park on the street since it's free after 6pm. CW decides to berate me. Guy finally decides to drop them in the dropbox after writing a note on them. Thanks for blocking the drop box asshole, hope the building does blow up and takes your car with it (we were standing in the park across the street, so I think we would be in the blast radius anyway).

But really, if it's an inconvenence to come 35 miles to our library, then why not use the fucking libraries that are within a 10 mile radius from you? I know they have a better selection then us (we don't carry series, like Mad Men or Buffy or Lost, though we carry series from PBS and Discovery channel and othe cable stations, like America's Test Kitchen and American Pickers). You either do come by our area often because you work in the downtown area, or have a girlfriend in the area. YOu really don't care if you damage the cases/dvds as long as you don't have to pay a fine. Asswipe.

[MrSmiley]

My local library encourages people to let them know about damaged DVDs. When they're returned and they see the note, I assume they put it in a pile of material to go to central and run though the machine they have there (or maybe they have a machine at every branch; I'm not sure).

But DVD reviews? Yeah... shame these people don't know about IMDB. They could even setup a username and bitch to their heart's content!

/still haven't seen the last 15 minutes of Raising Arizona due to a damaged DVD. I think it's been 5 years now...

[EricKei]

So glad our major branch is nearby ^_^ A few years ago, I was able to check out the full version of Clavell's "Shogun" (it was something like 8 DVDs), in the original packaging and everything. 'Twas awesome ... There. You have my review. No need for a sticky note

My local library encourages people to let them know about damaged DVDs.

This is really the only legit reason to leave a note on a movie/disc I can think of -- so you'd know to either damage it out (toss it and record it as waste) or send it somewhere to be resurfaced.

[sms001]

Why cut out the due date? Do they think they're getting away with returning things late? As if you couldn't look them up in the system?

I think it is probably people who borrow multiple DVDs with different return dates MC. I think it's a little over-organized (I'd just look them up on the computer, but some people might not have that option) but the real suck, of course, is that they leave them in there instead of taking them out when they return them.

[KellyHabersham]

I have to admit that part of my rant about sticky notes is that sometimes they make no sense - earlier this week, I had a guy return a book on CD with the note.... "two discs and an mp3. Your choice." It was obviously meant for library staff, but I have no idea what it was supposed to mean. And if we check in something which we're not supposed to (for whatever reason), we sometimes get fussed at.