Tweet
A sour cream surprise
Had a guy the night before last whose order got made incorrectly (an ingredient was left off) and this happened just before the store closed. He came back about five minutes after the store was already closed and wanted a refund, which they were unable to give to him as the money was already pulled out of the drawers and locked in the safe. They offered him the following options:
1.) We will remake your burrito for you right now, as the money was pulled but the kitchen wasn't yet disassembled.
2.) We will leave your name and number for the store manager, who will be able to give you a refund in the morning.
3.) We will write your name down and replace your food at an unspecified point in the future, since you ate half of it before noticing the missing ingredient and don't want another one right now.
The customer, naturally, wouldn't be here if they chose one of those options. Instead they chose option 4: Unwrap the burrito, open it up so it'll splatter nicely, and throw it against the outside of our dining room window as he roared away. Which the night crew did not notice because it was already dark and they were doing their closing tasks, so guess who got to clean frozen beans and sour cream off the outside of our dining room window in the snow the next morning? I'm so lucky.
You can't hear? You must be stupid.
When we take orders, we take people's names, and call out when your food is done. A couple of weeks ago one of my coworkers got someone's name really, really wrong. Imagine that the customer was a man named David, and she wrote down Kathy. Naturally he didn't come to get his food when I called out Kathy, so I checked with the order taker who pointed out where he was sitting, and I walked over with the food.
He started yelling at me because she heard his name wrong. "She wrote down Kathy? My name is not Kathy! Is she a retard? She must be a retard, to write down Kathy! Why do you let a retard take orders?"
I guess not hearing makes you stupid now. Who knew? I have hearing loss so I must have been "a retard" for years without knowing it. I frostily asked him to stop using that language and walked away. I told my coworker (young person, first job) that she never has to wait on him again and she can walk away if she sees him come in. My boss was not in that day, but when I told her the story, she told me if he ever comes in again she would like me to point him out so she can ban him from the store.
Every day since the dawn of time
We have some regular customers, naturally, and a lot of them are older, and some of them eat at our location not only daily, but multiple times a day. There is this one couple in particular who has eaten lunch with us every day since the dawn of time. They come in later, after the lunch rush has died off, and sit for an hour or so.
They were in last week and one of my more capable coworkers was waiting on them. He rang up an item as chicken [taco] and the female half of the couple argued with him because the people who usually take the order, who are generally newer, because 2 pm is when you put new people on the register, ring up a regular [taco] minus meat plus chicken. You get the same thing, but the way B was doing it costs about 30 cents less. He tried to explain that it would save them money, but she insisted he ring it up the more expensive way because "That's how you're supposed to do it!" Then she demanded her senior discount.
Had a guy the night before last whose order got made incorrectly (an ingredient was left off) and this happened just before the store closed. He came back about five minutes after the store was already closed and wanted a refund, which they were unable to give to him as the money was already pulled out of the drawers and locked in the safe. They offered him the following options:
1.) We will remake your burrito for you right now, as the money was pulled but the kitchen wasn't yet disassembled.
2.) We will leave your name and number for the store manager, who will be able to give you a refund in the morning.
3.) We will write your name down and replace your food at an unspecified point in the future, since you ate half of it before noticing the missing ingredient and don't want another one right now.
The customer, naturally, wouldn't be here if they chose one of those options. Instead they chose option 4: Unwrap the burrito, open it up so it'll splatter nicely, and throw it against the outside of our dining room window as he roared away. Which the night crew did not notice because it was already dark and they were doing their closing tasks, so guess who got to clean frozen beans and sour cream off the outside of our dining room window in the snow the next morning? I'm so lucky.
You can't hear? You must be stupid.
When we take orders, we take people's names, and call out when your food is done. A couple of weeks ago one of my coworkers got someone's name really, really wrong. Imagine that the customer was a man named David, and she wrote down Kathy. Naturally he didn't come to get his food when I called out Kathy, so I checked with the order taker who pointed out where he was sitting, and I walked over with the food.
He started yelling at me because she heard his name wrong. "She wrote down Kathy? My name is not Kathy! Is she a retard? She must be a retard, to write down Kathy! Why do you let a retard take orders?"
I guess not hearing makes you stupid now. Who knew? I have hearing loss so I must have been "a retard" for years without knowing it. I frostily asked him to stop using that language and walked away. I told my coworker (young person, first job) that she never has to wait on him again and she can walk away if she sees him come in. My boss was not in that day, but when I told her the story, she told me if he ever comes in again she would like me to point him out so she can ban him from the store.
Every day since the dawn of time
We have some regular customers, naturally, and a lot of them are older, and some of them eat at our location not only daily, but multiple times a day. There is this one couple in particular who has eaten lunch with us every day since the dawn of time. They come in later, after the lunch rush has died off, and sit for an hour or so.
They were in last week and one of my more capable coworkers was waiting on them. He rang up an item as chicken [taco] and the female half of the couple argued with him because the people who usually take the order, who are generally newer, because 2 pm is when you put new people on the register, ring up a regular [taco] minus meat plus chicken. You get the same thing, but the way B was doing it costs about 30 cents less. He tried to explain that it would save them money, but she insisted he ring it up the more expensive way because "That's how you're supposed to do it!" Then she demanded her senior discount.
He is my Black Dragon (and yes, a good one) strong, protective, the guardian. I am his Silver Dragon, always by his side, shining for him, cherishing him.
Comment