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. . . What a day. And it's not even my regular weekend to work.
So we have this sweet older couple waiting on a CII narcotic painkiller to be filled. The man wants to know the price as soon as I do, so I let him know. The woman, who the RX is for, seems a few fries short of a Happy Meal, but she's just sitting there quietly eating the candy bar she just bought. The Cranky Pharmacist™ yells out when the script is done and puts it on the counter for me. Mr. Man waves me back, saying thank you, but that they still need to wait for someone else to come pay for it. No biggie. A few minutes later, Mr Man is coming around the corner with this . . . I guess it was human, in tow, dropping F-bombs every other breath
Subhuman: " . . . got two fucking kids already, two kids, one of em's thirty two!"
Ooookay. . . I grab the RX since they're both at the counter, and Mrs Candy Bar has left her seat and is approaching, too. I start to get the prescription scanned out of our computer system, which has to be done before I can ring it up. Oh, but it's a CII drug, which also means that we log an ID number when it is picked up. Reason being this -
Let's say Mrs. Jones calls me up "Hello, Shiny? I had some percocet filled at your pharmacy, but I never got it!" Uh oh! Well, if I ask for ID on every CII pickup, all we have to do is get the original script and look for the driver's license number on it, and we'll know exactly who picked up that drug.
/end background
So I say I'll need to see ID, which was told to Mr. Man and Mrs. Candy Bar when they dropped the script off. Subhuman has is ID out and is waving it all around. You know, that move they do when they think they can get away with 'flashing' you with it, so that you might barely get a glimpse of their picture but not nearly long enough to verify info or get a number.
Me: "Ok sir, I just need to take the number down."
SH: "Oh, HELL NO, you're not writing my license number down, no one is! That's a violation of my privacy and my rights. This ain't even for me, this is for her, ain't nobody gonna take down my number!
Me: "Okay, that's fine, but I do need someone's ID for this type of medication."
Mr. Man waves the guy down and says I can just use his instead. Fine, right? No biggie, I have a number and we can get this show on the road. Wrong. SH is still ranting and raving about how we're violating his rights as an American and The Cranky Pharmacist (who, by the way, also possesses a LAW license and practiced law for over twenty five years in addition to being a pharmacist) has had enough of it and says "Sir, we NEED an ID. If one of you doesn't give us an ID, you're not picking that up!"
SH: "Excuse me?! It's a violation of my rights, and I don't like your attitude. Who's your manager?"
TCP: "His name is ______ ________"
SH: "Can you get him?"
TCP: "No!"
SH: "Why not?!"
TCP: "He's on vacation."
SH: "Well who is HIS manager?!"
TCP: "His name is ____ _____"
SH: "I want his number!"
TCP: "I'm not giving you his number."
SH: "What's YOUR name? Oh, and you're an asshole!"
TCP: "My name is Charles*, and yeah, well, so are you."
SH: "Well, Charles, what's your LAST name?"
TCP: "I'm not giving you my last name, partner!"
SH: "You will. You're not the only Charles who works in this store!"
TCP: "No, but I'm the only Charles who works in this pharmacy. You mention my name, everyone will know EXACTLY who you're taking about."
SH: "Charles . . . YOU watch your back."
Sh then turns to ME, wanting the store manager.
Me: "I can try to get him, but I don't think he's in today." (which he wasn't)
SH: "There IS a manager in the store, and I want one. GET ME A MANAGER!"
Me *thinking* Holy shit . . . "Hey C, this guy's wanting Julio. We need to do something because he's fucking insane."
^ That was said very quietly, by the way. C called a manager to the pharmacy ASAP, but right afterwards she got on the phone with security as well. SH has not stopped his ranting and yelling, is calling us all inbred retards who 'have no right to treat him like this, because he's an American', and by this time, other customers are keeping their distance and some are brave enough to tell him he needs to calm down and STFU.
SH: "YOU NEED TO MIND YOUR OWN BUSINESS! I DO NOT NEED TO CALM DOWN!"
Before the manager and security got there, SH has stormed off to the service desk because he thinks he'll have better luck getting a manager there. C ran off with the security guy toot sweet so she could point him out, while Todd, a super awesome guy and one of few managers who is universally liked, is trying to make heads or tails of the situation with us. Oh and he was also grabbed by a lady sitting on the bench who had been waiting for her husband's RX. She also happens to work here, too. She gave him a statement on the spot.
Before C has gotten to the service desk with Juan in security, they are outpaced by almost every manager in the store, also headed there. It would seem SH got to the desk, was infuriated by the long lines he encountered there, and started ranting away.
"Those stupid people in the pharmacy tried to write down my driver's license number, they can't do that, that's illegal!"
Some poor random customer had to pipe up.
"Uh, no it's not.
"
The two of them got into a screaming match and the slew of managers only got there just in time before things got physical. Police were called and now statements were going to be needed from all four of us who'd been in the pharmacy. Probably from the girls at service desk, too. I wish I could have seen how the guy tried wriggling his way out of showing ID to the POLICE, I bet that was funny as hell. They didn't arrest him, but we did manage to get him trespassed, meaning if he even sets foot in the parking lot now, he'll take a trip to jail. Todd came back after things had settled down and was laughing with us about it. I told him I have NEVER had anyone react like that before, nor seen something escalate so quickly. He said this is no less than the fifth time this same guy has come in the store and made a scene, and everyone who's dealt with him was pretty relieved we finally banned him. I imagine the banhammer coming down had something to do with the idiot screaming at The Cranky Pharmacist to 'watch his back' in front of half a dozen witnesses.
In other news, we also had to call a doctor to authorize an emergency nitro script on the spot because an elderly preacher was having chest pains in the store and forgot his meds at home and couldn't make it to his regular pharmacy before it was 911 time, and a family with less than two brain cells between them held up C at the drop off window for over half an hour, to the point TCP had to call Needy while she was outside on break and ask her to come back in.
Just another day in retail.
So we have this sweet older couple waiting on a CII narcotic painkiller to be filled. The man wants to know the price as soon as I do, so I let him know. The woman, who the RX is for, seems a few fries short of a Happy Meal, but she's just sitting there quietly eating the candy bar she just bought. The Cranky Pharmacist™ yells out when the script is done and puts it on the counter for me. Mr. Man waves me back, saying thank you, but that they still need to wait for someone else to come pay for it. No biggie. A few minutes later, Mr Man is coming around the corner with this . . . I guess it was human, in tow, dropping F-bombs every other breath
Subhuman: " . . . got two fucking kids already, two kids, one of em's thirty two!"
Ooookay. . . I grab the RX since they're both at the counter, and Mrs Candy Bar has left her seat and is approaching, too. I start to get the prescription scanned out of our computer system, which has to be done before I can ring it up. Oh, but it's a CII drug, which also means that we log an ID number when it is picked up. Reason being this -
Let's say Mrs. Jones calls me up "Hello, Shiny? I had some percocet filled at your pharmacy, but I never got it!" Uh oh! Well, if I ask for ID on every CII pickup, all we have to do is get the original script and look for the driver's license number on it, and we'll know exactly who picked up that drug.
/end background
So I say I'll need to see ID, which was told to Mr. Man and Mrs. Candy Bar when they dropped the script off. Subhuman has is ID out and is waving it all around. You know, that move they do when they think they can get away with 'flashing' you with it, so that you might barely get a glimpse of their picture but not nearly long enough to verify info or get a number.
Me: "Ok sir, I just need to take the number down."
SH: "Oh, HELL NO, you're not writing my license number down, no one is! That's a violation of my privacy and my rights. This ain't even for me, this is for her, ain't nobody gonna take down my number!
Me: "Okay, that's fine, but I do need someone's ID for this type of medication."
Mr. Man waves the guy down and says I can just use his instead. Fine, right? No biggie, I have a number and we can get this show on the road. Wrong. SH is still ranting and raving about how we're violating his rights as an American and The Cranky Pharmacist (who, by the way, also possesses a LAW license and practiced law for over twenty five years in addition to being a pharmacist) has had enough of it and says "Sir, we NEED an ID. If one of you doesn't give us an ID, you're not picking that up!"
SH: "Excuse me?! It's a violation of my rights, and I don't like your attitude. Who's your manager?"
TCP: "His name is ______ ________"
SH: "Can you get him?"
TCP: "No!"
SH: "Why not?!"
TCP: "He's on vacation."
SH: "Well who is HIS manager?!"
TCP: "His name is ____ _____"
SH: "I want his number!"
TCP: "I'm not giving you his number."
SH: "What's YOUR name? Oh, and you're an asshole!"
TCP: "My name is Charles*, and yeah, well, so are you."
SH: "Well, Charles, what's your LAST name?"
TCP: "I'm not giving you my last name, partner!"
SH: "You will. You're not the only Charles who works in this store!"
TCP: "No, but I'm the only Charles who works in this pharmacy. You mention my name, everyone will know EXACTLY who you're taking about."
SH: "Charles . . . YOU watch your back."
Sh then turns to ME, wanting the store manager.
Me: "I can try to get him, but I don't think he's in today." (which he wasn't)
SH: "There IS a manager in the store, and I want one. GET ME A MANAGER!"
Me *thinking* Holy shit . . . "Hey C, this guy's wanting Julio. We need to do something because he's fucking insane."
^ That was said very quietly, by the way. C called a manager to the pharmacy ASAP, but right afterwards she got on the phone with security as well. SH has not stopped his ranting and yelling, is calling us all inbred retards who 'have no right to treat him like this, because he's an American', and by this time, other customers are keeping their distance and some are brave enough to tell him he needs to calm down and STFU.
SH: "YOU NEED TO MIND YOUR OWN BUSINESS! I DO NOT NEED TO CALM DOWN!"
Before the manager and security got there, SH has stormed off to the service desk because he thinks he'll have better luck getting a manager there. C ran off with the security guy toot sweet so she could point him out, while Todd, a super awesome guy and one of few managers who is universally liked, is trying to make heads or tails of the situation with us. Oh and he was also grabbed by a lady sitting on the bench who had been waiting for her husband's RX. She also happens to work here, too. She gave him a statement on the spot.
Before C has gotten to the service desk with Juan in security, they are outpaced by almost every manager in the store, also headed there. It would seem SH got to the desk, was infuriated by the long lines he encountered there, and started ranting away.
"Those stupid people in the pharmacy tried to write down my driver's license number, they can't do that, that's illegal!"
Some poor random customer had to pipe up.
"Uh, no it's not.
"The two of them got into a screaming match and the slew of managers only got there just in time before things got physical. Police were called and now statements were going to be needed from all four of us who'd been in the pharmacy. Probably from the girls at service desk, too. I wish I could have seen how the guy tried wriggling his way out of showing ID to the POLICE, I bet that was funny as hell. They didn't arrest him, but we did manage to get him trespassed, meaning if he even sets foot in the parking lot now, he'll take a trip to jail. Todd came back after things had settled down and was laughing with us about it. I told him I have NEVER had anyone react like that before, nor seen something escalate so quickly. He said this is no less than the fifth time this same guy has come in the store and made a scene, and everyone who's dealt with him was pretty relieved we finally banned him. I imagine the banhammer coming down had something to do with the idiot screaming at The Cranky Pharmacist to 'watch his back' in front of half a dozen witnesses.
In other news, we also had to call a doctor to authorize an emergency nitro script on the spot because an elderly preacher was having chest pains in the store and forgot his meds at home and couldn't make it to his regular pharmacy before it was 911 time, and a family with less than two brain cells between them held up C at the drop off window for over half an hour, to the point TCP had to call Needy while she was outside on break and ask her to come back in.
Just another day in retail.
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